Anthony Jan Yap

Anthony Jan Yap Blk 6 Lot 11, Garcia Heights, Davao City, Philippines-- ___________________________________________________________________________________ Overview An experienced and reliable customer support specialist with a track record of 98% Customer Satisfaction rating in an e-commerce company that is expected to have a lot of irate customers. I can be trained easily and I can work fast. ___________________________________________________________________________________ Skills • Advanced English Language• Zendesk• Microsoft Word • Customer Support / Technical Support•Magento Work Experiences Company NamePosition& Nature of WorkDuration LinksysTechnical Support Representative;6 Months We setup and fix networking devices over the phone. AT&TTechnical Support Representative, Tier1;2.4 years We setup and fix issues regarding TV, Internet, and Phone service over phone and chat. Thrive MarketCustomer Support Representative; 10 Months We strive to provide the best customer Service through email and chat using Zendesk. Educational Background Graduated from Philippine College of Technology in the course of Nursing.