Anthony J Williams

ANTHONY WILLIAMS BUSINESS ANALYST & OPERATIONS SPECIALIST PROFILE DETAILS +1 --Phoenix Park Village II, Portmore, St Catherine July 18, 1984 EDUCATION Highly analytical and results-oriented Business Analyst with demonstrated expertise in leveraging data analysis, process optimization, and technology to drive strategic business decisions. Proven ability to bridge the gap between technical and non-technical stakeholders, translating complex business needs into actionable insights. Adept at identifying areas for improvement, streamlining workflows, and implementing innovative solutions to enhance efficiency and productivity. Possessing strong problem-solving abilities and a commitment to delivering data-driven recommendations that align with organizational goals. WORK EXPERIENCE Jamsol Technologies Ltd Software Developer & Operations Specialist 2012 PRIVATE SECTOR Develop firmware and Android Apps for electronic products Manage inventory and handle warehouse logistics Handle customer inquiries and reporting Operate machinery including forklift, CNC, Pick & Place Machine etc. ORGANISATION OF JAMAICA Project Management Fundamentals and Techniques 2005 - 2011 UNIVERSITY OF TECHNOLOGY Re-Creating Technology (RCT) Head of Research & Development Computing with Management CXC’s in Sciences 2015 - 2019 Create 3D models for electrical components Write firmware and android apps for product communication Design flyers, brochures and user manuals for products Bachelor Degree in 1996 - 2003 JAMICA COLLEGE 2019 - PRESENT Digicel Jamaica Business Analyst & Customer Care Rep 2008 - 2015 Create and generated reports Maintain high quality assurance standards Analyze customer queries and develop solutions to reduce call rates Developed *137# informational service to reduce customer calls SKILLS SUMMARY Data Analysis Process Optimization AI Applications in Business Effective Communication Self Employed Genius Electronics Repair Center Troubleshooting and repairing a wide range of electrical equipment Critical Thinking TECHNICAL SKILLS C/C++, Python Java/Kotlin Advance MS Suite Linux, Unix Power BI Web Scraping Data Mining 2007 - 2008 REFERENCES Dr. Stephen-Claude Hyatt Shanna Russell Calm International Canada Mental Health Association Co-founder User Support Coordinator Phone: - Phone: - Email : - Email : -