Anthony J Williams

I am a highly motivated and results-oriented individual with a diverse skill set and a passion for technology and problem-solving. I have over 15 years of experience spanning software development, business analysis, and customer service, and I have consistently demonstrated my ability to adapt to new challenges and deliver impactful solutions.

My career began in the telecommunications industry, where I honed my skills in customer service, data analysis, and process optimization. As a Business Analyst and Customer Care Representative at Digicel Jamaica, I played a key role in developing and implementing the 137# informational service, which significantly reduced customer calls to the contact center. This achievement highlights my ability to identify areas for improvement and implement effective solutions that enhance efficiency and customer satisfaction.

Driven by my passion for technology, I transitioned into the role of Head of Research and Development at Re-Creating Technology (RCT). In this position, I spearheaded the development of firmware and Android applications for product communication, showcasing my technical expertise and ability to bridge the gap between hardware and software.

My entrepreneurial spirit led me to establish my own electronics repair business, where I further developed my problem-solving skills and gained valuable experience in managing a business. My ability to troubleshoot and repair a wide range of electrical equipment demonstrates my technical proficiency and dedication to providing exceptional customer service.

Most recently, I have served as a Business Analyst and Operations Specialist at Jamsol Technologies Ltd., where I have been responsible for developing and implementing software solutions to improve business processes. My expertise in data analysis, process optimization, and technology has enabled me to drive strategic business decisions and contribute to the company's success.

Beyond my professional achievements, I am a lifelong learner with a keen interest in emerging technologies, including AI and automation. I am an active contributor to open-source code and have implemented smart home technology in my personal life. I am also a valued member of my community, having been elected to the executive board, demonstrating my commitment to community engagement and leadership.

In summary, I am a highly skilled and adaptable professional with a proven track record of success in various roles. My passion for technology, combined with my strong analytical and communication skills, make me a valuable asset to any team.