Anthony George Ayson Penullar

ANTHONY GEORGE AYSON PENULLAR Address: 075-A Lower Pinget, Baguio City Contact #:- Career Experience: Has 13 years of professional experience in the BPO industry and held positions of Sales Representative/Telemarketer/Appointment Setter, Contact Service Representative, Team Lead and Quality Analyst. Gained proficiency in Sales Marketing (opener & closer), appointment setting, billing review, resolving billing concerns and processing orders, Leadership Approach, Quality process management, administering constructive coaching/feedback, data analysis and formulating and reinforcing action plans for maximum productivity. Experienced in monitoring Service Level to ensure that KPI compliance is met, Incident management and daily operations management. Career Objective: To be globally competitive in the field of BPO industry while providing quality service to clients and to be associated with a progressive organization that gives me an opportunity to apply my educational and professional skills. To provide me with advancement opportunity and knowledge empowerment. Education: Pines City Colleges, Baguio City Elementary, 1997 – 2002 High School, 2002 – 2006 Saint Louis University, Baguio City Bachelor in Science of Hotel and Restaurant Management, 2006 – 2007 University of Baguio, Baguio City Bachelor in Science of Hotel and Restaurant Management, 2007 – 2009 (Undergraduate) Job Experience/Description:  Childcare Coordinator – Admin, Chat Assistance, Inbound, Outbound, & Sales Go2 - WeeCare (Home Based) April 5 2021 – April 5 2023  Appointment Setter – Outbound – Leads Scraping Nationwide Power Rebates (Home Based, Residential Customers) August 2020 – February 2021  Quality Analyst Sitel, Baguio City ATT-Directv April 2017 – July 2020  CSR Sitel, Baguio City Directv October 2016 – April 2017  CSR CONVERGYS Philippines, Ayala Techno Hub CJH Baguio City Directv December 2011 – August 2016  Team Lead Sales NTUi, Loakan Baguio City Bankers Life and Casualty Co. & Simple.Net September 2010 – November 2011  Appointment Setter / Outbound Sales Representative NTUi, Loakan Baguio City Bankers Life and Casualty Co. & Simple.Net March 2010 – September 2010 Training & Seminars:  Sales (Opener and Closer) NTUi, Loakan Road, Baguio City  Team Lead Training CONVERGYS Philippines, Ayala Techno Hub CJH, Baguio City  Six Sigma Training Sitel, Baguio City  Quality Performance Training Sitel, Baguio City Personal Information: Date of Birth: 07/24/1990 Status: Married Birth Place: Baguio City Citizenship: Filipino Age: 32