Anthony Daniels

Anthony Daniels Stuart VA, 24171 • - •-Qualifications Profile Dedicated and innovative technology professional with the related education and experience to contribute to long-range operational objectives in an IT Analyst or Support Specialist role. Network Engineering & Support: Experience installing, maintaining, troubleshooting, and configuring Active Directory. Solid knowledge and experience with Windows Server 08/12, Microsoft Exchange Server, and Windows XP/7/8/8.1/10 operating systems. Detailed knowledge of network development and cabling requirements, with a keen understanding of WAPs, routers, switches, gateways, and wi-fi access points. Software Solutions: Proven success identifying, diagnosing, and resolving complex software issues. Hands-on experience upgrading applications to maximize productivity. Track record of matching business objectives to current and emerging technologies. Additional Technical Knowledge: Talent for managing large number of remote users and ensuring high system availability and reliability. Excellent understanding of VOIP system management, audio and visual equipment systems, and the troubleshooting and maintenance of a wide variety of mobile device including iPads, iPhones, and scanners. Effectively implemented privacy strategies to ensure HIPAA compliance and adherence. Key Strengths: Excel at partnering with both technical personnel and end users to facilitate issue identification and swift problem resolution. Talent for quickly learning new information, procedures, and technologies. Exceptionally organized and able to multitask. Core Technologies: Environments: Window XP/7/8/8.1/10, Windows Server 08/12, Active Directory, Some Linux OS and Command Line, IOS, Android Applications: N-Able, Microsoft Office Suite, Office 365, VmWare, Horizon, Log Me In, TeamViewer, Powershell, Spiceworks Ticketing System, Salesforce, Solar Winds, Office 365 Administration Center, Ghost, Patching Tools: Cisco Routers/Switches/Servers, Edge Router, Edge Router Lite, Ubiquiti Switches/Security Gateways, Unifi Wifi Access Points, Meraki Access Points, Dell Servers, Cisco Phones (VOIP), Cabling, Break Fix, Help Desk, Networking (from small business to corporate level) Educational Background Bachelor of Science in Computer Information Science – Specialization in Cyber and Network Security East Coast Polytechnic Institute (ECPI) University, Virginia Beach, VA Experience Highlights KNC Technologies, Winston Salem, NC Network Administrator/Systems Administrator, (2017- Present) Technologies: Windows 7,8,10, Salesforce, Office 365, Exchange 2018, Server 2008 R2, Active Directory, Webroot Anti-virus, Virtual Box, Fortinet firewall, Powershell, Quickbooks Enterprise Contractor edition Responsible for small business network of 50 employees. Facilitated full migration from Exchange server to Office 365. Provided onsite support for all end users with laptops, cell phones (Apple and Android OS). Administrator for Salesforce, responsible for setting up new users and troubleshooting any issues. Tasked with training new employees on how to operate workstations, printers, and phones. Provided detailed reports for purchasing of items to purchasing department and helping maintain inventory reports of warehouse. Maintained Konica Minolta multi-function copiers and a Toshiba plotter. Maintained nightly backups of workstations and applications. Implemented new anti-virus solution (Webroot). Ultimately responsible for keeping the network running and minimizing any downtime. SystemTec, Greensboro, NC Systems Engineer (Contract),- Technologies: Windows 7, Citrix, VOIP, Microsoft Office 365, Printers, Active Directory Deployed large number of workstations and peripherals in a hospital and medical enviroment. Refreshed equipment based on end of life. Ran scripts that enabled generic logons to logon automatically. Installed remote desktops and applications. Assisted in technical dress rehearsals to ensure all equipment that was installed worked correctly. Required to be extremely flexible in work location due to organization’s need. Furniture Land South, Greensboro, NC Technical Analyst, 2016 – 2017 Technologies: Windows Server 08, VOIP, Microsoft Exchange Server, Microsoft Office 365, Mobile devices, printers and peripherals Excel in the wide-ranging technical support for operations and sales staff, managing both Tier 1 and Tier 2 support calls for networking equipment, computer systems, mobile devices, audio and visual devices, and VOIP systems. Effectively manage and maintain Active Directory on Windows Servers 08, as well as Office 365 accounts and several Exchange Server accounts. Oversee the deployment of peripheral equipment to end users to meet business needs including printers and Meraki access points. Spearhead remote access and assistance to offsite users utilizing wi-fi to access the network. Troubleshoot and resolve all issues with both audio and visual devices such as projectors, speakers, and televisions and mobile devices including iPod, iPads, and scanners. Champion oversight and management of all VOIP systems. Facilitate data cable management by running new cables to enhance the existing network and maintaining legacy cables. Successfully maintain and streamline corporate computer systems and networks to ensure high availability and reliability. Nelson Technology Partners, Burlington, NC Contractor (Engineer), 2015 - 2016 Technologies: Windows 10/8/7 Pro, Active Directory, N-able, Team Viewer, WAPS/switches/routers, Microsoft Outlook, Windows PowerShell, Office 365/PowerPoint/Excel/Word Championed the management of computer networks for medical practices and small businesses. Own the troubleshooting, root cause analysis, and problem resolution of all technical issues for client sites with a minimal impact to business operations. Partners with medical practice staff and serve as a direct contact for all software support needs. Successfully managed Active Directory on Windows Server 08/12 R2, as well as installed and maintained Windows 7 Pro/8/10. Implemented a full-scale migration from Microsoft Outlook to Office 365 via migration tools. Effectively monitor hardware including NAS, WAPs, and overall network health in a NOC setting. Extensive experience installing networking equipment such as WAPS, switches, and routers to enhance systems and replace faulty equipment. Led the creation and mapping of shares in the Windows environment. Implemented security privacy to facilitate adherence to HIPAA policy. Spearheaded the complete design and deployment of both wireless and wired networks to numerous clients. Honed project management skills by managing diverse projects and overseeing them from inception to implementation. Sabbat Enterprises, Greensboro, SC Contractor, 2015 – 2016 (Part-time) Technologies: Cat 5 & Cat 6 cabling Effectively installed Cat 5 and Cat 6 cabling in both hospital and commercial settings to enhance technical system networks while adhering to strict fire codes and standards. Successfully crafted customized cables for each project that met unique project needs and “punched” them down in a patch panel. Saved both time and money by ensuring all cables functioned appropriately the first time to avoid costly repairs. Hand-picked, based on exemplary performance and service, to wire a new hospital floor to meet exacting specifications and code. Additional notable experience as a United States Marine with the United States Marine Corp in Camp Lejeune, NC.