· Network Engineering & Support: Experience installing, maintaining, troubleshooting, and configuring Active Directory. Solid knowledge and experience with Windows Server 08/12, Microsoft Exchange Server, and Windows XP/7/8/8.1/10 operating systems. Detailed knowledge of network development and cabling requirements, with a keen understanding of WAPs, routers, switches, gateways, and wi-fi access points.
· Software Solutions: Proven success identifying, diagnosing, and resolving complex software issues. Hands-on experience upgrading applications to maximize productivity. Track record of matching business objectives to current and emerging technologies.
· Additional Technical Knowledge: Talent for managing large number of remote users and ensuring high system availability and reliability. Excellent understanding of VOIP system management, audio and visual equipment systems, and the troubleshooting and maintenance of a wide variety of mobile device including iPads, iPhones, and scanners. Effectively implemented privacy strategies to ensure HIPAA compliance and adherence.
· Key Strengths: Excel at partnering with both technical personnel and end users to facilitate issue identification and swift problem resolution. Talent for quickly learning new information, procedures, and technologies. Exceptionally organized and able to multitask.