Anthony Amaechi

AMAECHI ANTHONY CHIBUZOR 52 Oyedele Ogunniyi Street, Anthony Village, Tel:-,- E-mail:-PERSONAL DETAILS Sex: Marital Status: State of Origin: Local Government: Male Married Imo Isiala Mbano EDUCATION 2004 – 2008 - Imo state University, owerri, Imo - B.Sc. 2nd Class Upper Div. Business ▪ Management. EXPERIENCE Jan 2011 to Jan 2013 - Customer Care Executive- 9Mobile Jan 2013 to date - Data (internet support) Helpdesk Analyst Act as a direct first point of contact. maintain a polite and helpful attitude towards the customer, provide the information and assistance required regarding internet related according to the company’s policies and processes. Prompt resolution of Customer internet issues and inquiries and escalate issues that cannot be resolved immediately to the next level and follow up as necessary. Oct 2014- June 2015- Retail Advisor (secondment) - 9Mobile Create an outstanding and professional buying experience for the customer while selling and marketing 9mobile products. Oct 2013 to Jan 2014, Aug 2014 to Oct 2014 - Secondment - Project Alton Strategy and Business Development, Head Office 9mobile Nigeria Plot 19, zone L, Federal Government Layout Banana Island Foreshore Estate Ikoyi, Lagos State. Creating a Database of the Company’s site (mast) permits, working across other Depts. and obtaining site permits from these depts. scanning the permits into various folders, arranging the folders and uploading them to SharePoint on the intranet. Creating an excel worksheet and compiling the site codes on the sheet. Filling in more than two thousand documents for the company`s network mast for proper record keeping Oct 2010 to Jan 2011 - Gold 1 SIM Registration Officer (GSRO) - 9mobile Nigeria Visiting Etisalat High Valued Customers such as (Platinum, Gold and Silver) at their Houses, Offices and Business premises to register their SIM Cards. Nov 2009-Oct 2010 - National Youth Service Corps (NYSC) - 9mobile Nigeria Kano Focus on exceptional customer service delivery to EMTS customers, attend and resolve customers queries at FCR PERSONAL ATTRIBUTES AND SKILLS Strong analytical and good communication skills, Team player, Strong commitment to learning and self-development, Resourceful and result oriented, Innovative, Ability to multitask, Microsoft Office, Problem solving skills. Knowledge of Ms - Word, Ms- Excel, Software Installation and Uninstallation. Interested in traveling, meeting people and reading REFEREES On request