Anthonia Sadiq

Anthonia Sadiq Customer Service Representative. Email:- Phone No: - Professional Profile I am an organized and dedicated Customer Service Representative with over four years of experience enhancing customer satisfaction and loyalty by delivering outstanding support and promptly resolving inquiries. I am a focused and articulate professional with strong problem-solving, time management, and interpersonal skills. Proficient in using CRM tools to manage customer interactions and maintain accurate records, I thrive in fast-paced environments. I am passionate about improving the customer experience and contributing to success through clear communication and service excellence. Skills | Communication | Problem Solving | Customer Relationship Management | Time Management | Organizational Skills | Administrative Support | Data Entry | Confidentiality | Active Listener | MultiTasking | Empathetic | Training and Development | Adaptability | Calendar Management | Email Management | Personnel Support | Office Management | Team Collaboration | Conflict Resolution | Analytical Skills | Interpersonal Skills Tools: Microsoft Office | Convoso | Salesforce | Zendesk | Asana | Slack | LinkedIn |Google Workspace | ZohoDesk| Micro sip |Zoom | Indeed | Microsoft Teams | Google Meet | Canva | Skype | Dropbox |Vicidial | G-suite Professional Experience Digital Factory Inc. USA (Executive Assistant Remote) ● ● ● ● ● ● ● ● June 2024 – December 2024 Managed executive calendars, scheduling over 50 meetings per month, improving time management by 25%. Assisted in preparing and editing presentations for board meetings, improving overall presentation clarity by 20%. Research and proposed team building and company culture initiatives. Collaborated with department heads to design and execute team-building events, resulting in a 25% increase in cross-departmental collaboration and communication. Managed internal communication platforms (email, slack) to distribute updates, announcements, and policy changes Successfully addressed and resolved 95% of customer issues during live chat interactions, ensuring a high level of customer satisfaction. Conducted research on prospect clients and companies before scheduling a meeting. Organized and coordinated conferences and monthly meeting. Weekly presentation of what was achieved the previous week was done. ● ● Provided comprehensive research leading to well-informed decision-making by executives. Delivered high-quality documents, resulting in a 20% improvement in communication efficiency. Rework AI/Hubnex Labs India (Human Resources Intern) January 2024 – July 2024 ● Developed and implemented programs supporting organizational development, volunteer engagement, and retention. ● Carried out onboarding and orientation by integrating new employees into the company, familiarizing them with policies, culture, and job expectations. ● Recruitment and staffing was done by attracting, selecting, and hiring the right talent to meet the company's needs. ● Supported team leads in implementing performance management processes, including coaching and feedback, resulting in 20% improvement in team productivity. ● Scheduled and coordinated meetings and appointments. Tetris Integrated Structures Limited (Administrative Secretary) February 2022 – December 2023 ● Managed daily scheduling and provided administrative support for the entire department, increasing overall operational efficiency and task prioritization. ● Wrote high-quality content for clients, improving customer engagement and helping them obtain information 30% faster by simplifying content presentation and clarity. ● Tasked with typing, preparing and collating reports. ● Implementing new procedures and administrative systems ● Liaising with relevant organizations and clients. Also carried out duties of an Executive Assistant, Facility manager, Sales person, provided customer service and some fundamental Human Resource activities. ● Scheduled appointments and conducted follow-up call to clients. Handled daily scheduling tasks and provides administrative support for entire department. ● Provided clerical support to support employees by copying and filing documents. Responded to emails and other correspondence to facilitate communication and enhance business processes. Citizen’s Disability (Customer Service Agent) ● Met targets of over 100 calls per day. ● June 2021 – January 2022 Answered and made both inbound calls and outbound calls, assisted US citizens with their Disability claims. ● Updated and kept records of customer interaction on CRM (Salesforce) ● Maintained strict client confidentiality relating to their disability data ● Prepared and edited correspondence, presentations, and reports. Managed and maintained confidential files and records. ● Conferred with customers by telephone chat or email to provide information Managed and maintained confidential files and records. Pinehurst Estate Co. (Virtual Assistant/ Customer Service Representative) March 2017 – May 2021  Streamlined operations, improving task completion efficiency by 25% through effective calendar management, email handling, and task prioritization.  Worked closely with technical support and sales teams to escalate complex issues, reducing resolution times by 25% and improving interdepartmental communication.  Successfully addressed and resolved 95% of customer issues during live chat interactions, ensuring a high level of customer satisfaction.  Maintained and managed confidential files and records and also made sure that interactions were recorded accurately and efficiently.  Maintained an average response time of less than 2 minutes, enhancing the overall customer experience and reducing wait time.  Handled inspection of sites and interfaced with surveyors from AGIS with regards to verification onsite. Carried out cold calling, emailing and also escalated client requests.  Maintained a 98% follow-up rate, ensuring consistent customer engagement and relationship management.  Improved document organization, leading to an increase in data accuracy. Education & Certifications Certificate of Virtual Assistant ALX Precepts & Mentors Training Customer Service Skills National Institute of Information Technology Microsoft Certified Information Technology Professional (MCITP) Kogi State University, Nigeria BSc Library and Information Science.