Anthonee Resty C. Campomanes

Anthonee Resty Campomanes 📞 - | 📧-📍 Tapon Norte, San Jose, Negros Oriental, Philippines PROFESSIONAL SUMMARY A results-driven Quality Analyst with nearly four years of experience in dynamic call center environments, specializing in healthcare accounts. Proficient in enhancing call quality and agent performance through in-depth analysis, feedback, and targeted training. Skilled in data and rootcause analysis to reduce error rates and ensure regulatory compliance (HIPAA). A strong communicator and team player, dedicated to maintaining the highest quality standards. WORK EXPERIENCE Quality Analyst | Cognizant - US Healthcare | 2024 to Present Conduct thorough call monitoring to ensure compliance with HIPAA and other regulatory requirements. Assess agent interactions using quality scorecards to identify areas for improvement. Identify and report systemic risks and trends to management to prevent compliance violations. Senior Executive (Quality Analyst) | EXL Service Cebu, Philippines - Car Insurance Claims | 2023 to 2024 Monitored communications to ensure adherence to internal, ISO, and state insurance standards. Tracked key performance indicators (AHT, Quality Score, etc.) to identify process inefficiencies. Identified and escalated high-risk claim issues to senior management. EDUCATION Master's in Public Administration | Foundation University (on going) Bachelor of Science in Accounting Technology | Andres Bonifacio College HARD SKILLS Call Monitoring & Auditing Healthcare Regulations & Compliance (HIPAA) Data Analysis & Reporting QA Tools & Software Root-Cause Analysis SOFT SKILLS Communication Attention to Detail Critical Thinking & Problem-Solving Coaching & Mentoring Collaboration & Teamwork Quality Analyst | Wipro - US Healthcare | 2022 to 2023 Audited inbound calls for premium payments, ensuring compliance with HIPAA guidelines. Evaluated member-associate interactions against QA scorecards. Process Trainer | Wipro - US Healthcare | 2021 to 2022 Trained new hires on HIPAA regulations, healthcare policies, and payment protocols. Developed training materials and assessments for premium collection processes. Monitored trainee performance and collaborated with quality and operations to align training with KPIs. REFERENCES AIRES TOREMOCHA, QA / RN / Medical VA- |-LORELY D. BANTAYA Quality Analyst Supervisor - Wipro |- |-