Anthea Seki

ANTHEA SEKI WhatsApp - •-• linkedin.com/in/antheaseki EXECUTIVE SUMMARY Strategic executive delivering operational excellence, revenue growth, and client success in healthcare, SaaS, and B2B sectors in remote environments. Generated over $5.7M in contract value while scaling sales, RCM, and client service operations. Expertise in pricing strategy, ROI analysis, revenue cycle management, cross-functional leadership, and client lifecycle management. Builds scalable teams and systems to maximize profitability, forecasting, and retention. WORK EXPERIENCE Freelance Strategic Consultant 2025–Present • Deliver remote consulting engagements focused on operational excellence, scalability, and customer retention • Advise SaaS and healthcare teams on revenue operations, client success, and sales enablement strategy • Provide fractional leadership on CRM optimization, onboarding workflows, pricing models, and retention programs WRS Health- Director of Client Services, Revenue Cycle Management, Business Development and Strategic Sales • Led remote strategic initiatives across Sales, Revenue Cycle Management (RCM), Virtual Assistant Services, Marketing, Account Management, Implementation, and Clinical Services • Oversaw strategic alignment of operations with business objectives for a cloud-based EMR and SaaS platform • Generated $1.1M in Annual Recurring Revenue (ARR) and over $5.7M in Total Contract Value (ECV) through direct sales and strategic business development initiatives • Supported the closure of 48+ SaaS and service contracts, driving client acquisition and organizational growth • Authored the 2025 Sales Process and introduced a refined pricing model and automated ROI calculators to enhance profitability forecasting and executive decision-making • Restructured and expanded seven core departments to drive scalability and operational efficiency • Closed 19 billing clients totaling $972K in ARR and secured Virtual Assistant service clients contributing $367K in additional contract value • Expanded service offerings to include eligibility verification, prior authorizations, referrals, and document management, strengthening client retention and revenue diversification • Launched and scaled new service lines, including Social Media Marketing, SEO, and website design services, contributing to market expansion • Developed comprehensive training and onboarding materials tailored to leadership tiers and mentored department heads to drive team performance and client retention through cross-sell strategies Prior Experience- Nurse Clinician at Argos Global |- • Managed medical device complaint investigations and regulatory communications for clients, including bioMérieux and CircuLite • Collaborated with internal resolution teams to ensure timely complaint closure and compliance Supervisor at SPI Healthcare |- • Oversaw Quality Assurance operations for the Revenue Cycle Management (RCM) department, enforcing compliance with company policies • Led the development of an Automated Quality Grading Tool with IT, improving evaluation accuracy and efficiency • Produced recurring data-driven quality reports to support process optimization and stakeholder decision-making • Managed team performance using KPIs, scorecards, and targeted coaching to align with departmental goals • Conducted systems and operations analysis to ensure QA procedures met client expectations and supported strategic outcomes Sales Representative at Citi |- • Recognized as Top Sales Representative for exceeding targets through client engagement and product knowledge • Promoted financial products and services, contributing to customer acquisition and retention Provider Care Associate at WellPoint (now Elevance Health) |- • Delivered frontline support to healthcare providers, ensuring timely insurance verification and claims resolution • Resolved escalated issues and supported compliance with payer systems and benefit structures EDUCATION SISFU, UK MBA, Philippines MBA in Healthcare Management St. Paul University Dumaguete, Dumaguete City, Philippines Bachelor of Science in Nursing In Progress 2006 CORE SKILLS & CERTIFICATIONS Strategic Planning & Execution, Revenue Cycle Management (RCM), Client Success & Retention Strategy, Sales Enablement, CRM Optimization (HubSpot, Salesforce), Cross-Functional Team Leadership, Pricing Model Development, Operational Excellence, Process Optimization, KPI & Metrics-Driven Management, DEI Program Implementation, Talent Development & Coaching, Agile & Scrum Methodologies, Systems Implementation & Onboarding, Stakeholder Engagement, Forecasting & ROI Analysis, Quality Assurance & Compliance Certified Professional Coder – CPT, ICD, HCPCS (AAPC, 2018), Certified Physician Practice Manager (AAPC, 2018), Registered Scrum Master (Scrum Inc., 2023), Lean Six Sigma Green Belt (MF Treinamentos, 2024), Lean Six Sigma Yellow Belt (MF Treinamentos, 2024), Lean Six Sigma White Belt (MF Treinamentos, 2023), Strategic Change Management (SISFU UK MBA, 2025)