Anshadha Shamsudeen

ANSHADHA SHAMSUDEEN Al Wakrah, Qatar Email:-| Mobile: - LinkedIn: www.linkedin.com/in/anshadha-shamsudeen PROFESSIONAL SUMMARY Results-driven professional with over 11 years of experience supporting and leading Sales Operations, Procurement, Office Administration, Customer Service, Order Processing, and Logistics Coordination roles. Proven expertise in managing end-to-end order lifecycles, streamlining procurement processes, coordinating logistics, and enhancing customer satisfaction. Skilled in using ERP systems like Microsoft Dynamics 365, NAV ERP, and Tally ERP to improve data accuracy, workflow efficiency, and decision-making. Recognized for attention to detail, cross-functional collaboration, and a proactive approach to achieving business goals in fast-paced environments. CAREER HIGHLIGHTS • Managed and processed inventory worth over $8 million with zero order backlog during peak periods at Logicom. • Achieved measurable improvements in workflow efficiency and interdepartmental coordination by optimizing ERP usage. • Delivered consistent cost savings across procurement roles through negotiation, vendor management, and optimized stock planning. • Recognized for delivering customer-centric service and streamlining administrative functions across office and service-based roles. • Proactively resolved high-volume customer inquiries with 95% first-contact resolution, enhancing customer satisfaction scores. • Improved procurement and logistics processes by developing systematic tracking and reporting structures. • Played a pivotal role in enhancing inventory accuracy and aligning stock levels with sales forecasts using ERP tools. • Excelled in preparing detailed purchase orders, coordinating with suppliers, and maintaining accurate inventory records to prevent overstocking or shortages. • Built and maintained strong vendor relationships while ensuring timely deliveries and favorable pricing terms. • Leveraged advanced skills in Microsoft Dynamics 365, NAV, and Tally ERP to automate workflows and support data-driven decision-making. • Supported financial operations including payroll, reconciliations, and reporting to ensure accuracy and compliance. • Led end-to-end sales order processing, intercompany coordination, and logistics planning to meet customer and business goals. • Collaborated across departments to solve operational challenges and maintain seamless business continuity. • Delivered timely, data-backed insights to support senior management in driving process improvements and strategic goals. • Demonstrated adaptability in fast-paced, high-pressure roles with consistent quality and efficiency. CORE COMPETENCIES • Sales Order Processing & Coordination • Customer Service & Relationship Management • Procurement & Vendor Negotiation • Office Administration & Support Services • Inventory Management & Forecasting • Logistics & Shipment Coordination • ERP Systems (MS Dynamics 365, NAV, Tally ERP) • Cross-Functional Team Collaboration • Operational Efficiency & Reporting TECHNICAL SKILLS • • • ERP Systems: Microsoft Dynamics 365, Microsoft NAV ERP Accounting Software: Tally ERP Productivity Tools: MS Word, Excel, Outlook CERTIFICATIONS • Basic Course in Operations Management – Mizoram University, Jan-Jul 2024 • Basic Course in Human Resources Management – Mizoram University, Jan-Mar 2024 PROFESSIONAL EXPERIENCE Logicom Trading and Distribution LLC – Doha, Qatar Order Support Executive – Sales & Logistics Operations Nov 2022 – May 2025 • Streamlined the order processing lifecycle using ERP platforms for major IT brands including HP, Dell, Lenovo, Autodesk, Sophos, Cisco, HPE, Microsoft, Kingston, Linksys, and QNAP — ensuring order accuracy, compliance with client specifications, and alignment with business objectives. • Prepared and issued sales quotations based on client requirements, pricing structures, and availability, ensuring prompt and accurate responses to customer inquiries. • Maintained timely and precise order processing to enhance customer satisfaction and reduce service delays. • Collaborated with internal teams across sales, logistics, and finance to manage delivery timelines and support accurate payment processing. • Verified order details such as product availability, pricing, and shipping requirements while ensuring regulatory and policy compliance. • Managed integrated sales operations including order entry, logistics coordination, and inventory alignment, maintaining accurate and up-to-date ERP records. • Delivered exceptional customer service by addressing inquiries, resolving complex issues using ERP insights, and maintaining professional communication. • Monitored inventory levels using Microsoft Dynamics 365 and NAV ERP to avoid stockouts and overstocking, and aligned replenishments with sales forecasts. • Generated detailed inventory and performance reports to support strategic decision-making by senior management. • Collaborated with cross-functional teams to meet or exceed sales targets by utilizing ERP analytics to identify and resolve operational bottlenecks. • Provided customers with timely updates on order status and modifications through ERP dashboards and vendor portals. • Ensured operational continuity during high-demand periods by reallocating tasks and resources as needed while adapting to shifting priorities. • Coordinated with international and local freight forwarders to arrange timely import and export shipments, ensuring adherence to incoterms and customs regulations. • Tracked and managed shipments end-to-end, including documentation such as commercial invoices, packing lists, and airway bills, minimizing delays and discrepancies. • Oversaw warehouse dispatch activities to ensure accurate picking, packing, and timely delivery of goods in compliance with customer SLAs. • Managed return logistics for RMA and faulty items, ensuring proper documentation, timely replacements, and credit notes in coordination with vendors. • Conducted periodic cycle counts and stock reconciliations, working with the warehouse team to identify variances and implement corrective measures. Techspine Business Solutions WLL – Doha, Qatar Customer Service & Office Administration Jan 2021 – Jun 2022 • Performed a range of administrative duties including email management, answering calls, and handling documentation such as filing, copying, printing, and scanning to support smooth office operations. • Scheduled appointments and managed calendars efficiently to ensure streamlined workflows and optimal time management. • Maintained accurate employee records and internal contact lists to support seamless internal communication and coordination. • Took initiative in handling additional tasks as needed, demonstrating flexibility and a proactive approach to office support. • Engaged directly with customers to understand their needs and concerns, providing detailed product and service information to enhance satisfaction. • Recorded all customer interactions, inquiries, and resolutions accurately to enable timely follow-ups and improve the customer service experience. • Managed a high volume of inbound calls with minimal delays, providing quick and effective responses to maintain service quality. • Identified and escalated complex customer issues to the appropriate departments, ensuring timely and satisfactory resolution. • Conducted follow-ups with customers to collect feedback on services and identify opportunities for improving engagement strategies. Nashaya Online Boutique – Thrissur, India Sales & Procurement Specialist Jun 2018 – May 2020 • Managed end-to-end procurement and sales operations for an online women’s fashion boutique, ensuring seamless coordination between sourcing, inventory, promotions, and customer service. • Identified and negotiated with reliable suppliers for trendy ladies' wear and accessories, securing favorable terms for pricing, delivery, payment conditions, and minimum order quantities (MOQs). • Created and managed purchase orders, tracked shipments, and ensured timely replenishment of best-selling and seasonal products to avoid stockouts and maximize sales opportunities. • Conducted regular vendor evaluations based on quality, lead time, and cost efficiency, resulting in improved supplier performance and reduced overheads. • Forecasted demand in coordination with the design and sales teams by analyzing sales patterns, seasonal trends, and customer preferences. • Managed product listings across social media platforms by writing compelling descriptions, updating pricing, and ensuring high-quality visual presentation. • Drove online sales by engaging directly with customers through WhatsApp, Instagram, and Facebook inquiries — offering styling suggestions, addressing concerns, and guiding them through purchase decisions. • Processed orders, coordinated with logistics partners for smooth delivery, and handled returns and exchanges while maintaining a high level of customer satisfaction. • Designed and executed paid advertising campaigns on Facebook and Instagram using Meta Ads Manager to promote new arrivals, offers, and flash sales — optimizing targeting, budget, and creatives to improve ROI. • Monitored campaign metrics such as reach, engagement, CTR, and conversions to improve ad performance and drive qualified traffic to the online store. • Implemented promotional strategies including influencer collaborations, social media contests, and live sales events to increase brand visibility and engagement. • Generated sales reports and procurement analytics to support decision-making on restocking, product selection, and marketing efforts. • Maintained accurate documentation of purchases, supplier agreements, invoices, and order records, ensuring audit readiness and process transparency. • Played a key role in improving operational workflows between procurement, sales, and logistics — enhancing overall efficiency and customer satisfaction Jas Gifts Trading Advertising & Printing – Ajman, UAE Accounts & Purchase Assistant May 2012 – Aug 2016 • Processed purchase orders and maintained accurate procurement records to support operational efficiency. • Resolved vendor issues, negotiated pricing, and ensured adherence to purchasing policies and company standards. • Generated procurement reports to track purchasing activities and support audit compliance. • Managed payroll processing, maintained financial records, and completed account reconciliations using Tally ERP. • Streamlined accounts receivable and payable processes, supporting monthly closing activities and financial reporting. • Coordinated with suppliers to confirm order details, delivery timelines, and product specifications, ensuring on-time procurement. • Verified and matched purchase orders with invoices and delivery notes to ensure payment accuracy and prevent discrepancies. • Maintained vendor database and tracked contract terms, pricing agreements, and payment schedules for smooth operations. • Supported the annual budgeting process by providing accurate data on past procurement and expense trends. • Assisted the audit team by preparing supporting documents and responding to inquiries related to purchase and payment records. • Implemented improved filing and documentation processes for faster retrieval and better organization of financial and purchase data. EARLY CAREER GROWTH Credit Risk Management – Ajman, UAE Business Development Executive Apr 2011 – May 2012 • Conducted B2B client outreach and maintained CRM records to support lead generation, client relationships, and reporting. GMC Hospital and Research Center (Thumbay Hospital) – Ajman, UAE Secretary – Nursing Department Apr 2010 – Aug 2010 • Supported administrative operations including scheduling, record management, and coordination for nursing staff. EDUCATION Bachelor of Commerce (B.Com) Annamalai University, India – 2019 Higher Secondary Education New Indian Model School, Sharjah, UAE – 2010 LANGUAGES • English – Fluent (Professional proficiency) • Malayalam – Native • Tamil – Basic • Hindi – Basic PERSONAL INFORMATION • Marital Status: Married • Visa Status: RP with Valid QID References available upon request