Anns Peter Bel

ANNS-PETER BEL WORK HISTORY December 2023 - Current LEAD MANAGER THE FINDER GLOBAL, YM INVESTMENT LLC, DOCTOR HOME LLC Santo Domingo Este--WWW: Linkedin.com/in/peterbel-13a78a4 PROFESSIONAL SUMMARY Dynamic Lead Manager with proven success at The Finder Global, excelling in lead qualification and CRM management. Adept at building strong seller relationships and optimizing conversion strategies, leveraging exceptional people skills and emotional intelligence to drive results. Recognized for enhancing response rates and fostering repeat business through effective follow-up communication. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients proven through my 4 years with Comcast Xfinity promotional department. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and resultsoriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS • Computer proficiency • Serve as the primary contact for leads generated via cold calling and texting teams. Qualify and validate incoming leads by assessing property condition, seller timeline, and price expectations. Conduct follow-up calls and text outreach to build rapport and trust with potential sellers. Determine lead readiness for acquisitions or manage long-term nurturing via CRM. Maintain accurate, detailed records of all interactions and activities in the CRM system. Collaborate with acquisitions to ensure a seamless hand-off and successful close. Build strong seller relationships that foster repeat business or referrals. Optimize response strategies to improve conversion rates across channels. May 2019 - December 2023 Sales Specialist Vixicom LLC • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs. • Provided first-rate service to all customers and potential customers. • Built rapport with customers and assessed needs to make product recommendations and upsell. • Demonstrated product features, answered questions and persuasively overcame objections. • Created and implemented sales strategies to successfully meet company targets. January 2017 - January 2019 Customer Service Representative DADE NETWORKING • Handled customer inquiries and suggestions courteously and professionally. • Processed customer service orders promptly to increase customer satisfaction. • Answered constant flow of customer calls with minimal wait times. • Updated account information to maintain customer records. • Utilized customer service software to manage interactions and track customer satisfaction. • Exhibited high energy and professionalism when dealing with clients and staff. January 2016 - January 2017 Appointment setter Gatestone bpo (Gatestone & CO) • Acted as first point of contact and set appointments for prospective clients. • Set appointments with salespeople and potential customers. • Scheduled follow up calls with potential customers to gain interest in scheduling appointments. • Leadership experience • Cross-cultural Communication skills • Organizational know-how • People skills • Collaboration talent • Problem-solving abilities • Flexibility • Emotional Intelligence • Self-management • Fast learning • Sales negotiation • Customer Service Skills • Foreign Language Skills • Lead qualification • CRM management • Follow-up communication ADDITIONAL INFORMATION Looking to expand my education and training in all fields of interest and also be part of a company with growth opportunities. sales, Multitasking. Type 32 wpm. Fast and reliable. Accurate and efficient. Over 5+ years' experience in customer service work. Comcast Xfinity, Cox, AT&T, Direct TV, Turbo tax, Real estate lead generation and management. Multitasking is my ultimate skill. I am very competitive, I am always trying to outdo myself and I like taking on challenges, and meeting deadlines. • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered. • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers. • Utilized CRM system to track and manage leads, keeping appointments organized. EDUCATION January 2010 No Degree | Liberal Arts And General Studies Three Rivers Community College June 2004 HIGH SCHOOL Norwich Free Academy (NFA)