Annilyn D. Samidan

ANNILYN SAMIDAN La Trinidad Benguet Philippines- - Skills Customer service​ Attention to detail ​ Computer Literate ​ Appointment setting​ Excellent communication skills Critical thinking​ Admin and Email support​ Cold calling​ Tools Microsoft Office ​ ChatGPT​ ​ Google Workspace Canva ​ ​ Lindphone ​ Practice Plus ​ Akamai ​​ ​ ​ Intellichart ​ EMR ​ ​ ​ Experience EMAPTA Versatile Service Inc.- Front desk admin​​ September 2022- December 2024 Efficiently managed daily appointment scheduling for multiple providers, ensuring smooth operations and optimal time utilization. Acted as the first point of contact for clients and visitors, providing professional and courteous service in person, over the phone, and via email. Maintained calendars, and adjusted schedules promptly in response to cancellations or urgent changes. Collaborated closely with internal teams to streamline communication and minimize conflicts. Proficient in using scheduling software and office management systems to track availability, send reminders, and improve front desk efficiency. Teleperformace- Customer service representative​ ​ ​ July 2020 - May 2022 Assisted borrowers with student loan inquiries, payments, and repayment options. Explained complex loan terms clearly, resolved account issues, and provided support via phone, and email. Maintained compliance with federal regulations while delivering empathetic, solutions-focused service. Sitel Corporation- Customer service representative​ Febraury 2019 - December 2019 Handled inquiries related to credit card accounts, payments, disputes, and fraud prevention. Assisted customers with billing issues, account management, and card activation while ensuring compliance with financial regulations and delivering prompt, courteous service. Education Saint Louis University, Baguio- Bachelor of Science in Psychology ​ January 2015 - May 2018 ​ ​