Annilyn D. Samidan

 I have been a customer service representative for almost 3 years combined both for financial account which were credit card and student loans respectively, I have also been a virtual administrative assistant for over 2 years to an eye clinic. The tasks mainly involve phone calls both inbound and outbound where we cater to customers concerns, schedule/reschedule and confirm appointments. We also follow up on their requests that were received through the website, email, and voicemails in a timely manner to ensure professional services and upload patient notes to make sure that documents are organized and up to date. Processing payments for order request and filling insurance claims.