Annie Mae P. Angcon

Annie Mae P. Angcon Current Address: Sitio IKP Upper Datag, Cabatbatan , San Fernando Cebu Contact #:- Email Address:- OBJECTIVE I am seeking opportunities to join a company that can help me in enhancing my skills, strengthening my knowledge and realizing my potential. I want to start a new career from being a full time mom for 5 years to a career woman and have my own income. PERSONAL PROFILE Age: 35 Civil Status: Married Birthdate: July 5, 1988 Religion: Roman Catholic WORK EXPERIENCE Wipro BPO Philippines (October 20, 2017 – October 2018) Cebu IT Tower 1, Lot 6 Blk., 2 Corner Archbishop Reyes St. & Mindanao St. Cebu Business Park Cebu City Position: CSR Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items. Accenture Inc. (July 2013 – June 2017) Pioneer Bldg., Cardinal Rosales Ave. 6000 Cebu City Philippines Position: Data Analyst Responsible for end to end enrollment processing. Handles issue resolution to ensure department and customer needs are met. Assist with special projects as needed. Toplis Solutions Inc. (December 29, 2012-June 22, 2013) G/F CAP Building #80 Ground Floor Jones Blvd. Cebu City, 6000 Cebu, Philippines Position : Accounting/Admin Staff Prepares consolidated internal and external financial statements by gathering and analyzing information from the general ledger system and from departments. Prepares general ledger entries by maintaining records and files; reconciling accounts. Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing. Coordinates and maintains records for staff office space, phones, company credit cards and office keys. Creates and modifies various documents using Microsoft Office. Sheridan Marketing Inc. ( May- June 2011 ) Sheridan Bldg., Ouano Avenue, North Reclamation Area, Mandaue City, 6014 Cebu, Philippines Position : File Clerk Keep files and documents organized for companies. Work with both paper documents and electronic files, and do routine tasks like data entry, organization, cross-referencing, scanning, copying and retrieval. Philwebservices Global Solutions Inc. (April 2010 - December 2010) 2/F RJ Ouano Building MC Briones, Street Highway Maguikay, Mandaue City Position: SEO Specialist (OJT) In-bound link development from relevant sites and directories. Perform information gathering services including technical website analysis, competitive/keyword research, and link analysis. Identify and implement innovative SEO strategies. ● Monitor, review and update web site traffic reports. ● Test and track landing page optimization and other conversion strategies. University of Cebu Banilad Campus- Gov. Cuenco Avenue.,Banilad, Cebu City Position : Non Academic Working Scholar Laboratory Assistant (Engineering Department) Responds telephone to inquiries and assist students for every laboratory assistance Help the students in the lab understand and learn the material they are responsible for. Do a slide inventory at the end of the semester Carry out simple sample preparation, prepare and assemble simple testing equipment. Tidy up working area and clean equipment, remove and dispose of samples and debris after testing. SKILLS Computer Literate Typing and Keyboarding Microsoft Office Proficient (MS Word, MS Excel, MS PowerPoint) Good interpersonal and organizational skills Can work with minimal supervision. EDUCATION UNIVERSITY OF CEBU – BANILAD CAMPUS (2007 – 2011) Gov. Cuenco Avenue., Banilad Cebu City Bachelor of Science in Information Systems Graduated as a working scholar for four years MAGSICO NATIONAL HIGH SCHOOL -) Magsico, San Fernando Cebu Graduated with Honors CABATBATAN ELEMENTARY SCHOOL Cabatbatan, San Fernando Cebu Graduated Valedictorian CHARACTER REFERENCES Mr. Junie Cañete Corporate Training Supervisor St. Peter Life Plan Inc., 304, Keppel Building, Cardinal Rosales Avenue Cor. Samar Loop, Cebu City Contact No. :- Ms. Mirabel Unabia HR Service Delivery Associate Accenture Inc., Filinvest Towers, 4th Floor Cebu I.T. Park, W Geonzon St, Cebu City Contact No. :- Ms. Lezyl Bayang GL Accountant Velosi Philippines Inc., 14th Floor Cebu IT Tower 1, Lot 6 Blk., 2 Corner Archbishop Reyes St. & Mindanao St., Cebu Business Park Cebu City Contact No. :-