ANNI LOU O. CAIDLANG
1989 January 08
30 years old-
BR 148 Briza Subd.
Brgy. Nangka Consolacion
Cebu 6001
`
Objective
To aim for professional life that would explore my
capabilities and allow me to grow both as an individual
and team player.
Capabilities
- can budget time, perform under pressure, follow
instructions, adapt change quickly
- can adjust readily to varied situations
- can devote entire working time, attention and
energies to perform at a professional level
- patient and determined towards work
- ability to work fast with deadlines.
Educational Background
Primary
Triangulo Elementary School
Triangulo Nasipit Agusan del Norte
Secondary
June 2000-March 2004
Northwestern Agusan Colleges
Bay View Hill Nasipit, Agusan del Norte
Tertiary
Associate in Computer Programming
June 2004-March 2006
Saint Michael College of Caraga Nasipit, Agusan del Norte
Work Experiences
Production Associate
February 2007-December 2009
Innodata
Knowledge
Services
Inc. HVG IT Park, Subangdaku
Mandaue City
File formatting and is in-charge of
tagging article references, file editing
based on customer’s preference and
proofreading. Verifies and validates
error report using validation tools or
program.
Office Staff
S85 Travel Services Inc.
Bureau
of
Mandaue City
Immigration Centro,
Assist clients on Visa and passport
issues; provide details on required
documents in entering a specific
country based on client’s nationality
Customer Service Representative
Kudo Support Inc.
Mepz 2, Lapu-lapu City
October 2011–February 2013
Assist customers on their billing issue and
troubleshoot their devices
Customer Service Representative
Convergys Phils.
Asiatown IT Park, Cebu City
February 2013 – October 2014
Assist customers on their billing
issue, troubleshoot devices and upsell
for other products that are beneficial
to the customers
Laundry Attendant
TOKAI
Takamatsu-shi Kagawaken Japan
March 2015-March 2016
Operates Hayabusa machine, assist in
folding and packing the lines based on
client’s needs
Quality Analyst/Customer
service/Reservation Specialist
WIPRO BPO Phils.
Subangdaku, Mandaue City
March 2016 – December 2018
Listen to calls and provide
feedback/coaching opportunities, provide
insights to the head that will be helpful for
the company, send emails, attend meetings
with the Heads and clients. Develop,
manage, report, and use Quality Assurance
metrics to identify areas for performance
improvement. Reserve tickets of round the
world bookings, handles escalation calls.
Ensures that the agents follow the process
in accordance with DOT rules.
TEAM LEADER
WIPRO BPO Phils.
JANUARY 2019 – PRESENT
Responsible for developing and
implementing a timeline for the team will
use to reach its end goal. Responsible for
motivating team members and assessing
their performance and evaluation.
Motivate team members. Discover
training needs and provides coaching.
Examination
2006 – Competency Assessment for Computer Programming
2018 - International Air Transport Association (IATA)
Training and CertificationJapanese Language TrainingRacdaes
Japanese Language Training Center, Inc. Guadalupe Cebu City October
2015- March 2016
Coaching and Feedback Certification
Wipro BPO Phils. November 2017
Facilitation Skills Training
Wipro BPO Phils. January 2017
First Line Manager Certification
June 2019
Special Skills/Demands
- proficient in English and Japanese
-handles ticketing and familiar with airline
industry as well as airport codes
-can speak, write and understand Japanese
Language
- good communication skills and comprehension
-willingness to work with the realization that errors
and incompetence may have serious consequences
-willingness to work on various repetitive tasks
-efficient in Microsoft Office (Word, Excel, etc.)
-expert in AXIS and DL Term for booking,
modification and ticket cancellation
I hereby certify that all the information given above is correct and true.
Respectfully yours,
Anni Lou Caidlang
Applicant
