Annet Wanjiru Wambui

(CHRP-K) Annet Wanjiru Wambui Languages: English (Fluent), Swahili (Native), Mandarin (Conversational) EXECUTIVE SUMMARY Dynamic and strategic Human Resources Leader with over seven years of progressive experience delivering HR operations, workforce transformation, and compliance-driven people solutions across healthcare, financial services, multinationals, NGOs, and government environments. Currently serving as HR Operations Manager and Strategic HR Lead at Africa Management Solutions Ltd (AMSOL), partnering with regional and global clients under BPO and Employer of Record (EOR) models to enable scalable, compliant, and high-performing workforces. Brings proven expertise in end-to-end HR leadership spanning workforce planning, large-scale recruitment, employee relations, performance management, payroll oversight, and labor compliance within both local and multi-jurisdictional contexts. Trusted advisor to senior leadership on HR transformation initiatives including organizational design, compensation frameworks, HR digitalization, and workforce optimization, with a track record supporting complex deployments in regulated and operationally intensive sectors. Combines hands-on operational depth with strategic HR advisory capability, leveraging HR systems and analytics (Sapama ERP, Sage 300, Employment Hero, SAP) to drive accuracy, insight, and data-led decision-making. Experienced in managing remote, multicultural teams and supporting international clients through compliant, employee-centric HR delivery. Certified Human Resource Professional (CHRP-K) and currently pursuing a Master’s in Human Resource Management with Liverpool John Moore’s University. Conversational proficiency in Simplified Chinese (Mandarin) supports cross-cultural collaboration in global environments. Now seeking to contribute to a forward-thinking organization that values strategic HR leadership, governance, and sustainable people development at scale. CORE LEADERSHIP & HR CAPABILITIES           Global Strategic HR Leadership & Business Partnership – Align HR strategy with organizational goals across local, regional, and global environments; trusted advisor to executive and senior leadership teams. Workforce Planning & Large-Scale Talent Delivery – Lead workforce planning, high-volume recruitment, and workforce transformation initiatives across government, healthcare, industrial, and NGO sectors. Employer of Record (EOR) & HR Outsourcing (BPO) – Deliver compliant, end-to-end HR operations under EOR and BPO models for local and international clients. Employee Relations & Labor Compliance – Manage complex employee relations matters, disciplinary processes, investigations, and terminations while ensuring adherence to labor laws across multiple jurisdictions. Compensation, Payroll & Benefits Management – Oversee complex payroll environments including statutory compliance, overtime, allowances, commissions, and variable pay structures; support salary surveys and job evaluations. HR Digitalization & Systems Optimization – Drive HR automation, analytics, and reporting through HRIS and payroll platforms (Sapama ERP, Sage 300, Employment Hero, SAP). Performance Management & Leadership Development – Design and implement performance frameworks; coach managers and HR teams on people leadership, engagement, and accountability. Organizational Design & Change Management – Support organizational restructuring, workforce optimization, and HR transitions in growth and transformation environments. Policy Development & HR Governance – Develop, implement, and enforce HR policies, frameworks, and compliance standards across multi-site and outsourced operations. Global & Cross-Cultural HR Operations – Support distributed, remote, and multicultural teams, enabling consistent HR delivery in international and cross-border contexts. PROFESSIONAL & ACADEMIC QUALIFICATIONS Masters in Human Resource Management | Liverpool John Moore’s University |2026 Certified Human Resource Professional (CHRP-K) | College of Human Resource Management | 2024 Bachelor of Arts – Gender and Women Studies | Egerton University | 2017 MEMBERSHIP  Member | Institute of Human Resource Management member number 17510(in good standing)  Human resource practicing license (2026) WORK EXPERIENCE Human Resource Operations Manager | Strategic Human Resources & Analytics Lead Africa Management Solutions Ltd (AMSOL) – Kenya / Remote (Global Clients)-07/ 2024 – Present Overall Purpose: Lead full-spectrum HR outsourcing and people operations for a diverse client portfolio across industrial, healthcare, logistics, NGO, and technology sectors, supporting both local and international workforce models. Act as Key Account Manager for major outsourcing and Employer of Record (EOR) clients, driving workforce planning, compliance, and HR strategy aligned with each client’s commercial and operational objectives. Client Portfolio 1: BPO & Employer of Record (EOR) – Local & Regional Clients           Deliver end-to-end HR operations under BPO and EOR arrangements, ensuring compliance with local labor laws and contractual frameworks. Lead workforce planning, recruitment, onboarding, performance management, and exits for local client teams. Manage payroll operations including statutory deductions, overtime, per diems, variable pay, and complex industrial pay structures, reconciling payroll data against contracts, timesheets, and finance inputs to ensure accuracy and audit readiness and compliance. Liaise with client HR and finance teams where direct employee engagement is restricted, ensuring clear escalation, accurate payroll execution, and policy alignment. Serve as primary HR and payroll contact for EOR employees, handling inquiries, onboarding documentation, contract clarifications, and employee relations matters. Partner with client leadership to design and implement HR policies, employee handbooks, and compliance frameworks for multi-site operations. Support workforce scaling, redeployments, and exits under outsourced and EOR models while maintaining service continuity and employee experience. Provide consultative HR advisory services to client HR managers and line leaders on performance management, employee engagement, difficult conversations, and people leadership development. Drive HR process improvements and automation using Sapama ERP and Sage 300, improving payroll accuracy, talent tracking, and management reporting. Analyze workforce data to provide actionable insights on attrition, performance, compensation trends, and operational efficiency. Client Portfolio 2: International, Remote, BPO & EOR Clients (Global /UK, US-Facing)          Support remote BPO and EOR engagements for distributed teams across multiple jurisdictions, ensuring compliance with local labor laws and US payroll principles. Coordinate end-to-end payroll workflows, including inputs, reconciliations, validations, and reporting across international client accounts. Oversee recruitment, onboarding, and workforce planning for remote employees, aligning talent strategies with client business objectives and cross-border compliance requirements. Manage complex compensation structures for remote teams, including multi-country allowances, commissions, bonuses, and incentive schemes. Serve as HR operations liaison with client HR teams where direct employee engagement is restricted, ensuring escalation, policy alignment, and accurate payroll execution. Provide strategic HR advisory to international clients on digital HR transformation, organizational design, workforce optimization, and cultural alignment. Conduct HR audits, maintain global compliance, and deliver payroll reporting for internal and client audits. Leverage HRIS and payroll platforms (Sapama ERP, Sage 300, Employment Hero) to optimize workflows, improve reporting accuracy, and support data-driven decision-making. Coach and upskill client managers and HR staff on performance management, employee engagement, and virtual team leadership in culturally diverse environments. Key Achievements/Impact     Successfully managed multi-sector local and global client HR operations, ensuring compliance, accuracy, and employee satisfaction across outsourced and EOR models. Implemented HR automation and analytics solutions that improved payroll efficiency, reporting accuracy, and strategic workforce insights. Enabled scalable workforce deployments and HR transformation initiatives for both local and international clients, contributing to organizational growth and operational continu ity. Led large-scale workforce transformation, directing a government recruitment project of 154 staff and managing a team of 97 recruiters, ensuring operational readiness and compliance across multiple regions.   Strengthened workforce capability by partnering with healthcare institutions to recruit specialist nurses, clinicians, and technical professionals, supporting continuity of critical operations. Delivered strategic compensation insights through salary surveys and job evaluations that informed equitable pay structures, performance frameworks, and talent retention strategies for NGO and healthcare clients. HR Admin Lead (Recruitment, Policy & People Operations) Super Metro Services Limited – Nairobi, Kenya 10/2019 – 06/ 2024 Overall, Purpose: Led HR administration and people operations for a fast-growing company, building the HR function from the ground up. Supported leadership by embedding HR policies, managing talent acquisition, and driving compliance while cultivating employee engagement and growth. • Built the HR department from scratch, scaling headcount from 3 to 130+. • • Developed HR policies, HRIS systems, payroll structures, and compliance frameworks. • • Created succession planning and performance appraisal frameworks. Managed recruitment for expansion projects, technical staff, and leadership hires. Handled grievance management, disciplinary processes, and employee counseling. • Introduced wellness and engagement programs to improve employee morale. Key Achievements • Successfully grew HR operations to aid expansion into new branches. • • Implemented HR systems that improved payroll accuracy and HR record-keeping. • Built a sustainable recruitment pipeline that helped rapid business growth. Improved employee retention by introducing structured engagement and recognition programs. OTHER WORK EXPERIENCES   Human Resource Operations Consultant -Metrotrans Kenya Ltd – Nairobi, Kenya 11/2017 – 10/2019 HR & Admin Apprentice –Rapa Investments Ltd – Nairobi, Kenya - 01/ 2013 – 10/2017 CERTIFICATIONS & NOTABLE TRAINING     Certificate in managing & Resourcing Talent | Alison Academy | 2023 Certificate in Office &Administration Management | Alison Academy | 2023 Certificate in Recruitment and Selection | Oxford Home study | 2024 Certificate in Payroll Administration | LinkedIn Courses | 2022 GLOBAL IMPACT & VALUES ALIGNMENT      Champion diversity, equity, and inclusion (DEI) through equitable HR practices, inclusive leadership development, and culturally sensitive people strategies. Experienced in building learning cultures and engagement programs that connect diverse, multi-country teams and strengthen organizational belonging. Committed to ethical leadership, transparency, and data-driven HR transformation that balances people wellbeing with organizational performance. Advocate for collaboration, agility, and continuous learning as foundations for high-performing, globally connected teams. Passionate about fostering positive employee experiences that promote wellbeing, respect, and sustainable organizational growth. REFERENCES Available upon request