Anne Waithira

ANNE WAITHIRA Customer Service Representative - - Nakuru linkedin.com/in/anne-waithira-/ Summary Dedicated and empathetic Customer Service Agent with 2 years of experience delivering high-quality support across various industries. Skilled in handling inquiries, resolving issues efficiently, and creating positive customer experiences through clear communication and active listening. Proficient in CRM tools like Gorgias and platforms such as Shopify, with a proven track record of improving customer satisfaction and loyalty. Passionate about helping others, staying organized under pressure, and continuously growing in fast-paced, customer-focused environments. Experience 04/2020 – 05/2021 Nakuru, Kenya Executive virtual assistant Linda & Co Limited Successfully managed multiple solo clients, providing personalized support tailored to their unique business needs Expertly handled scheduling, email management, travel arrangements, and document preparation, ensuring seamless daily operations for clients Oversaw various projects, from initiation to completion, ensuring deadlines were met and objectives achieved Maintained clear and consistent communication channels, both written and verbal, to ensure alignment and transparency with clients • • • • 01/2019 – 07/2019 Nakuru, Kenya Enumerator Kenya population and housing census Collected data from households and individuals within a designated geographic area Administered census questionnaires to each respondent Upheld strict confidentiality and privacy standards while collecting information Communicated effectively and professionally with respondents from diverse backgrounds • • • • Education 09/2019 – 05/2024 Nakuru, Kenya Bachelor of Science in Biomedical Science and Technology Chuka University 05/2023 – 10/2023 Nakuru, Kenya Admin Support work and Freelancing Generation Kenya Skills Microsoft Office Word Excel Outlook Client Management Gorgias Zendesk Customer Inquiries Email Chat Project Management Tools Asana Trello ClickUp ECommerce Tools Shopify Languages English Advanced Kiswahili Advanced German Intermediate Key Achievements Managed live chat support, handling an average of 50+ inquiries daily with a 98% satisfaction rate at Telex Creatives. Handled up to 50+ support tickets daily while maintaining quality and accuracy. Contributed to a 25% increase in positive customer reviews by delivering empathetic and efficient support.