Anne Waithira

Customer Support Specialist | Shopify & Gorgias Expert | Bilingual (English/German A2-B1)

I am a dedicated and detail-oriented Customer Service Specialist and Virtual Assistant with over 2 years of hands-on experience in remote support roles. I’ve had the opportunity to serve diverse online businesses, including eCommerce stores, service providers, and digital platforms, consistently delivering outstanding customer satisfaction through timely, empathetic, and solutions-driven support.

My core strength lies in managing customer relationships with professionalism, emotional intelligence, and proactive communication. I have extensive experience using customer support platforms like Gorgias, Shopify, Zendesk, and live chat tools to handle tickets, process orders, issue refunds, resolve complaints, and guide customers through purchases and inquiries. At Telex Creatives and Linda & Co Limited, I supported day-to-day customer operations, streamlined response processes, and upheld company brand values through every interaction.

As a Customer Service Representative, I’m also highly organized and tech-savvy. My tasks often included inbox management, data entry, calendar organization, and basic content or product updates. I am adept at multitasking and managing schedules while keeping a calm and positive attitude under pressure. I pride myself on being reliable, communicative, and always striving for excellence, even with tight deadlines.

Currently, I’m also learning German and actively working toward fluency (B1 level), which enables me to assist German-speaking clients in a basic to intermediate capacity. My ability to adapt quickly and learn fast makes me a valuable addition to teams that require multi-lingual or cross-functional support.

If you’re looking for someone who can represent your brand with care, clarity, and competence while bringing efficiency to your operations, I’d love to support your business goals. I’m available part-time, with flexible hours on weekdays and a strong commitment to delivering high-quality work.

Let’s create an excellent support experience for your customers together.