Anne Mundati

ANNE NJERI MUNDATI P.O. Box-, Nairobi Tel:- Email:- My career objective is to seek a challenging and growth oriented position where my skills can be best utilized to contribute to the growth and success of a company. Personal Details Date of Birth: 12thJune 1993 Marital Status: Single Gender: Female Nationality: Kenyan ID Number:- Education and Professional Qualification: Bachelor of Science, International Business Management, Africa Nazarene University, September- International General Certificate of Secondary Education, Mustard Seed,- (7 credits) Key Professional Skills and Competencies: A good judgment and a caring attitude with strong attributes in leadership Ability to respond flexibly to competing demands Extensive experience of developing good working relationships with key stakeholders at all levels Ability to multitask and prioritize work. A demonstrated integrity and professional demeanor in the work place Ability to maintain strong calmness whilst under extreme pressure Excellent planner, result oriented and with the ability to think critically and strategically Good interpersonal, communication and organizational skills PROFESSIONAL EXPERIENCE Customer Service agent; Betin Kenya Limited, September 2016- September 2017 Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner Provided customers with product and service information e.g. betting markets Keep records of customer interactions and transactions through African betting markets database management systems Take payment information and other pertinent information such as addresses and phone numbers for verification, accreditation of accounts and follow ups. Obtain and evaluate all relevant information to handle product and service inquiries Provide feedback on the efficiency of the customer service process Build sustainable relationships of trust through open and interactive communication Customer Service Agent; Commercial Bank of Africa, June 2015- September 2016 Duties and Responsibilities: Attracting potential customers by answering product and service questions; suggesting information about other products and services. Maintaining customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Served as first point of contact and technical resource for all customer inquiries and issues. Managed customer profiles, opened new bank deposit accounts, and processed deposits and loan products submitted via telephone, mail, and internet. Recommending potential products or services to management by collecting customer information and analyzing customer needs. Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department. Preparing product or service reports by collecting and analyzing customer information. Contributing to team effort by accomplishing related results as needed. Volunteer Ministry of Social Work and Services; February 2014- February 2015 Duties and responsibilities Conducting interviews with service users and their families to assess and review their situation. Undertaking and writing up assessments (sometimes in collaboration with other professionals), which meet specified standards and timescales. Offering information and psychosocial support to service users and their families. Organizing and managing packages of support to enable service users to lead the fullest lives possible. Maintaining accurate records and preparing reports for action. Participating in training, supervision and team meetings. Observing Ethical principles in social work. Economics and International Trade-Intern; Ministry of Foreign Affairs, June 2013- January 2014 Duties and Responsibilities: Booking appointments and writing invitation letters on behalf of the Head of External Trade Providing social secretarial duties, writing invitation cards, place cards, menus and compiling guest lists, maintaining contact lists etc. Arranging all travel and meeting requirements for incoming visitors and delegates. Liaison with different ministries and the Kenyan embassies overseas. Providing cover to trade officers during absence. Representing trade officers in meetings and writing minutes. Attending International Trade workshops and writing reports. Sage Tutor; Africa Nazarene University, February 2012- February 2013 Duties and Responsibilities: Training students on the sage software and creating schedules for different training classes. Providing support to students during practical sessions. Prepare students for practical exams. Trainings, Seminars and Workshops Attended: “Drug, Brains, and Behaviour: The Science of Addiction” at Support for Addiction Prevention and Treatment (SAPTA), May 2012 “Growth , Development and Career Goals” at ANU Career Development, January 2013 “Kenya Women Inter-University Sports Championship” at KUSA December 2010 Clubs and Associations: ANU Acapella Choir ,Ladies Soccer Team and Wildlife Club- September 2010 Interests: Travelling, Socializing, Wildlife adventures and Camping Reading Inspirational books; Currently reading ‘Chicken soup for the woman’s soul’. Languages: Excellent written and spoken English. Excellent written and spoken Swahili. Basic French. REFEREES Please feel free to contact the under mentioned in regard to my competence, work ethic and performance. Mrs Tabitha Kiragu Head of Contact Centre Commercial Bank of Africa P.O Box-- Miss Naomi Wangui Sub-county Child Protection Officer Ministry of Labor, Social Security and Services P.O Box-- Director General International Trade Director General International Trade Ministry of Foreign Affairs and International Trade P.O Box- G.P.O-