Anne Gallardo

Anabelle G. Rotairo Talangan Nasugbu,Batangas-- Work experience VA, Data Entry, SEO, SMM ,CSR, TSR, eBay, Amazon, Sears , Magento ,Volusion, Big commerce 2007 - 2017 A native English speaker with 8 years of experience in Telesales,Customer Service,Appointment setting and a Virtual assistant expert.Handled Real estate,Insurance sales,Telco company sales,Web development telemarketing,Customer support and admin tasks. I aim to work long term and deliver quality results for clients. My skills include but are not limited to: * Telemarketing/Cold Calling * Customer Support(Telephone and Chat Support * Real Estate Appointment setting * Data Entry * Email Support * Social media management * Google Docs/Excel * Salesforce * Zendesk * Malichmp By the simpliest definition,a virtual office assistant is an independent contract worker who provide administrative,creative or technical services.Often that means handling the same types of task as an office secreatary or manager,but doing them from a home office,using the virtual assistant's own computer equipment,software,phone and internet connection. I drive and determination to see clients succed. I have the ability to work as a part of a team. Having an excellent customer service skills and the basic understanding of business operation,including budgeting,creating business and marketing plans,contracts and agreements and time management. I am responsible for providing,developing and maintaining efficient and confidential administrative support to the principal of the pracice. I operate with the high degree of independence in performing the duties of the position while maintaining open communication with the principal of the business and the office manager. I ensure assigned tasks are completed within specified time frame and with a minimum nuber of errors or omissions. I make sure the maintenance of the CRM and ensuring all information is recorded,updated and accurate at all times.I prepare timely and accurate presentation and reports using Microsoft Office applications including Word Power point and Excel. I manage socila media accounts platforms (Facebook,Twitter,Linkedin,Youtube). I do basic website maintenance and blog management. I also do a preparation of monthly newsletter. eBay chat, Email & Technical General Support Sutherland Co. Makati Community Support provides customer solutions to eBay customers via email, live chat and phone. CSRs contribute to the overall well being of the eBay site and the center being proactive, personable, flexible, and maintaining a positive response to the challenges of a dynamic work environment. In this position you will be required to do the https://www.visualcv.com/wm2hd1exzuq 2007 - 2008 following: Respond to the required number of email messages, chats or phone calls per hour providing outstanding customer service. I assure the customer is satisfied with their experience and any issues are resolved. Provide a level of customer experience that meets and exceeds the established standards Customer Service/ Online Order Processor 1999 - 2001 AB System - Makati We handle medication that can be bought over the counter like for headaches, body pain, multivitamins and etc. We assist customers with their concern with regards to any questions about our products and we also process the order and informed them of the available date for the product shipment Education Bachelor of Secondary Education 2002 - 2004 Batangas State University Major in English Area of Expertise Sales/Marketing Strategy Competitive Intelligence Engages in superior customer service by making information readily available Persists in sales even in the face of failure Demonstrates products and services as deemed necessary by clients and management Schedules appointments and meetings as necessary Answers questions from clients Makes product knowledge readily available to self and other sales people through various resources Finds ways to sell products in the face of a down market Researches client base to find new types of customers and sells to them accordingly Creates a plan for gaining customers and then retaining them based on warranties or guarantees Analyzes and creates a plan for engaging the target market Analyzes the competition to create a plan for engagement Makes product appeal to the target market Trains other sales people in the art of selling Makes sure that all salespeople meet quota during a given period Sets up booths at trade shows and demonstrates the quality or uses of a product Demonstrates superior time management skills and meets sales deadlines Gathering and analyzing data about competitors, their consumers, target audiences, and other outer forces that influence your marketing. This can range from looking up recent press releases about your direct competition to checking out possible competitor’s https://www.visualcv.com/wm2hd1exzuq social media accounts in order to understand what issues their consumers are identifying so you can find a way to meet this needs.Gaining the knowledge about forces outside of your business so you can stay competitive in your field. Relationship Management A wide range of abilities and tools to build and maintain effective communications with different people in our work (customers, coworkers, employees, managers, business partners, organizations.Good customer relationship management skills and customer service tools and techniques are: listening, questioning, understanding, being kind and patient with clients, balancing open dialog, building trust, the ability to influence and more. Also, CRM software is becoming more and more popular tool for effective business relationship management. Computer Skills MS Office (Word, PowerPoint, Excel, Outlook), SAP, SRM, Visio https://www.visualcv.com/wm2hd1exzuq