Anne Gallardo

A native English speacker with 8 years of experience in Telesales,Customer Service,Appointment setting and a Virtual assistant expert.Worked 2 years for Australian Companies and 11 years for US and Canada.Handled Real estate,Insurance sales,Telco company sales,Web developtment telemarketing,Customer support and admin tasks.
I aim to work long term and deliver quality results for clients.

My skills include but are not limited to:

• Telemarketing/Cold Calling
• Customer Support(Telephone and Chat Support
• Real Estate Appointment setting
• Data Entry
• Email Support
• Social media management
• Google Docs/Excel
• Salesforce
• Zendesk
• Malichmp

By the simpliest definition,a virtual office assistant is an independent contract worker who provide administrative,creative or technical services.Often that means handling the same types of task as an office secreatary or manager,but doing them from a home office,using the virtual assistant's own computer equipment,software,phone and internet connection.

I drive and determination to see clients succed.
I have the ability to work as a part of a team.
Having an excellent customer service skills and the basic understanding of business operation,including budgeting,creating business and marketing plans,contracts and agreements and time management.

I am responsible for providing,developing and maintaining efficient and confidential administrative support to the principal of the pracice.

I operate with the high degree of independence in performing the duties of the position while maintaining open communication with the principal of the business and the office manager.
I ensure assigned tasks are completed within specified time frame and with a minimum nuber of errors or omissions.

I make sure the maintenance of the CRM and ensuring all information is recorded,updated and accurate at all times.I prepare timely and accurate presentation and reports using Microsoft Office applications including Word Power point and Excel.
I manage socila media accounts platforms (Facebook,Twitter,Linkedin,Youtube).
I do basic website maintenance and blog management.
I also do a preparation of monthly newsletter.