Anne Beraqchiri Medina
EXPERIENCE
CONTACT-Purok 5A Km8 Matina Pangi Davao City
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OBJECTIVE
To be associated with progressive
organization that gives me scope to apply
my professional skills and provides me
with advancement opportunity and
knowledge empowerment.
SKILLS
Highly organized and quick in thinking and
decision making
Capable of building a friendly rapport
Can work independently and focus on the work
Flexible in all phases of the call center
Quick learner
CRM/TOOLS USED
Zendesk
Shopify/Recharge
Woocommerce
Kustomer
Sprout Social: Social Media Management
Solutions
Facebook Business Manager/Meta
Yotpo
Chatitive
Mojo Power Dialer
Re-amaze
Service Point
EPERFORMAX CONTACT CENTER
February 2011 - December 2013
Customer Service Representative
Handle the inbound calls from customers.
Document all calls with regards to customer inquiries
accurately using Call Tracking System.
Provide quality customer service on every call.
Promote teamwork and call center success.
Building up good rapport with colleagues & other team
members for efficient work results.
Adhering to the schedule as prescribed by the Team Leader.
SURVEY SAMPLING INTERNATIONAL
January 2014 - March 2016
Market Research Interviewer
Conduct Surveys through phone.
Communicate clearly and effectively with respondents.
Provide good quality surveys.
Adhering to the schedules prescribed by the Team Lead.
AWESOME CX
August 2017- March 2024
Team Leader
Monitor and conduct coaching on performance (metrics, save rate, aht) and
behavior (attendance & punctuality) of team members.
Train new employees on company standards and procedures, from how to
handle a negative customer. experience to how to properly interact with clients.
Communicates company & account goals, policies, safety practices and
deadlines to the team.
Answering queries through Email, Sms, Chat and social media.
Doing service recoveries for customers who left negative reviews.
Filing return labels through FedEx for returned orders.
VA REAL ESTATE - COLD CALLER
January 2023 - June 2023
Cold Calling leads in the entire New
York Market if they are interested on
selling their properties.
