Anna Vasquez

Anna Cresencia Rull Customer Service Representative Quezon, Metro Manila,--Experienced Customer Service Representative with over 4 years of experience. Knowledgeable and dedicated customer service professional with extensive experience in e-commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skills Order fulfillment International sales support Service standard compliance CRM Social media knowledge Scheduling and calendar management Customer service and support Work History 2019-10 - 2020-05 Virtual Customer Support Agent Perfec-Tone, Nassau, The Bahamas Handled 5-10 emails per hour to address customer inquiries and concerns. Increased customer satisfaction by resolving and providing the best skincare recommendation making sure all issues are being addressed. Recommending the right products for the customer needs. Developed team communications and information for the client through Zoom meetings. Maintained excellent attendance record, consistently arriving to work on time. Monitored social media and online sources for industry trends. Trained new agents and providing reports for the issues such as shipping and refunds. 2015-10 - 2020-01 Email Support Representative 24/7 Customer Philippines Inc, Pasig, Metro Manila Answer customer inquiries, provide shipping information, edit orders and provide the resolution that fits the customer needs. 2017-08 - 2019-09 Email Support Executive MyBabiie, London, United Kingdom Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously. Suggested new procedure to persuade cancelling customers to stay with company, resulting in 10% decrease in cancellations. Responded to customer requests for products, services and company information. 2018-01 - 2019-04 Customer Support Specialist Jay Shetty, West Sussex, United Kingdom Provided primary customer support to internal and external customers in fast-paced environment. Handled the FB page of the client to make sure every inquiries are being attended to Making sure all subscriptions are up to date Providing cancellations and refund when a customer wants to withdraw their subscription 2016-04 - 2017-03 Technical Support Associate Convergys, Quezon, Metro Manila Resolved issues with systems, hardware and telephones quickly and accurately. Offered remote support for cloud-based and web-based clients via email and chat. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Recommended plans and mobile devicces to customers, thoroughly explaining details. Education 2008-03 - 2010-05 Bachelor of Science - UnderGrad: Hotel And Restaurant Management Far Eastern University - Metro Manila 2011-03 - 2012-01 Bachelor of Science - Undergrad: International Tourism Management Lyceum University Of The Philippines - Metro Manila