Anna Rose M. Frejas
Block 11, Lot 35, Ph. 1, San Jose Townhomes, Pasong Camachille II
General Trias, Cavite City-Contact No-
Objective: To be in a key position that will develop my knowledge and skills to be a better person and to fulfill my personal and career growth
ATV International ROHQ (formerly Tireeo Business Process Outsourcing)
3rd Floor Yupangco Bldg., 1606 Investment drive cor. Trade Ave.
Madrigal Business Park, Ayala Alabang, Muntinlupa City
(September 2017 to present)
Phone: -
Contact Center Support Specialist
Responsible to answer all new leads as they come via internet, emails, live chat inquiries and company websites
Meet or exceed daily sales goals including number of leads processed, conversion rates, response times, revenue obtainment and appointment goals each day / week / month.
Conduct outbound calls to Retail Stores, Call Center and other Departments to confirm if customers showed up to their appointments
Deliver inquiries/messages to call center and retail stores promptly via phone or email
Generate and schedule sales appointments for customers in company POS and CRM systems
Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.
Efficiently record all customer interaction activity in the Company’s customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.
Assist customers by asking questions and listening carefully to their responses.
Response to Yelp, Google, Trustpilot and other Social Media sites reviews
Escalate all low rated customer reviews to management
Send invitations customers for customers to review their purchase and or experience via email or SMS
Confidently navigate multiple different database sites to obtain and organize leads
Adherence and conform to schedule requirements. Meet all attendance guidelines.
Quality Analyst/Call Evaluator
Delivers required number of QA monitors on a timely manner;
Generates and trends weekly/monthly QE related reports
Participates on team meetings/huddles to share Quality and behavioral tagging trends
Skilled in pinpointing root cause/s for performance variance;
Adheres to the schedule set by the QA SDL / QA Supervisor.
Responsible for identifying and collecting best practices and share then with all QA
Works closely with the QA SDL / QA Supervisor to execute key QA initiatives or special projects, etc.
Amdatex Las Piñas Services Inc.
Alabang Corporate Center, KM., 25 West Service Road
Alabang, Muntinlupa City
(November 2010 to August 2017)
Telefax:- (Loc. 7809)
California Title Examiner Specialist
Prepare lists of legal instruments applying to a specific piece of land and the building on it.
Prepare reports describing any title encumbrances encountered during searching activities, and outlining actions needed to clear titles.
Verify accuracy and completeness of land-related documents accepted for registrations; prepare rejection notices when documents are not acceptable
Provide code and issue instructions needed to produce the report requested in the order
Meet the expected quality and productivity targets of the project
Searching public record and examining titles to determined legal condition of the property title; Examines copies of records, such as mortgages, liens, judgments, easements, vital statistics, description of property and taxes
Copying or summarizing recorded documents such as mortgages, trust deeds and contracts affecting condition of title to property
Analyzing restriction and prepares report outlining restrictions and actions required to clear title.
Knowledgeable in online tools like Netronline, Data Trace, Data Tree, County Records.
Quality Analyst
Developing plan to ensure quality requirements are met
Reviews, corrects and suggest improvement in the final product to reduce the company’s cost and eliminate defects base on the findings
Send Error Report on clients to improve team quality
Education
The Lewis College
479 Magsaysay St., Cogon, Sorsogon City
BS in Information Technology
Every Nation Language Institute
2F Hernz Bldg., Alabang-Zapote Rd., Las Piñas City
100 hrs. Mandarin Language
Strength and Skills
Ability to analyze facts and draw valid conclusions following the specified client’s instructions
Typing speed of 40-45 WPM with an accuracy of 99-100%
Proficient with Microsoft word, excel, and power point
Knowledge in internet research and can easily learn and use new applications and software
Basic knowledge in mandarin language
Have a good attendance record
Patient and results-oriented
Able to work well under pressure
Have good business outlook/ work etiquette
Committed and willing to learn
Character references is to be furnished upon request.
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
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Anna Rose M. Frejas
