Anna Myra Basco Gacad

Anna Myra Gacad - Bernal Street, Poblacion East Rosario, La Union -Summary I am enthusiastic, reliable, and hardworking individual who has over 5 years of experience giving professional, efficient and high quality service to various call center companies. I am skilled in communicating with clients over phone and email. I have experinec with Live Chat support and Zendesk and am eager to learn to use new tools that get the job well done. Experience Teammate Task Us Inc • San Fernando, La Union 07/2020 - 11/2021 Supporting customers through email and Zendesk is our ticketing tool for a Teleconferencing Account . Manage subscription order fulfillment utilizing Zuora including activation and billings Customer Service Representative Sitel Philippines Corporation • Baguio, Cordillera Administrative Region 07/2018 - 05/2020 Resolve customer inquiries and concerns via phone for a Travel Account. Became a part of the escalations team resolving customer's concerns at supervisory level. Customer Service Associate Convergys Baguio • Baguio, Cordillera Administrative Region 03/2018 - 08/2018 Provide exceptional customer service to all incoming clients Diffuse intense customer situations to maintain high-level of satisfaction Customer Service Representative Sitel Baguio • Baguio, Cordillera Administrative Region 04/2016 - 03/2018 Resolve customer inquiries and concerns via phone for a Retail Account Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative Area Supervisor DSWD Field Office 1 • San Fernando, Ilocos Region 09/2016 - 12/2016 Monitor efficiency of every enumerators assigned in an area. Check consistencies of every output Census Area Supervisor Philippine Statistics Authority • San Fernando, Ilocos Region 06/2015 - 09/2015 Monitor efficiency of Team Leaders assigned to an Area Assisting Team Leaders and Enumerators to become efficient and consistent by providing strategic plans. Area Supervisor DSWD Field Office 1 • San Fernando, Ilocos Region 04/2015 - 07/2015 Teammate Task Us Inc • San Fernando, La Union 04/2020 - 07/2020 Provide exceptional customer service to all incoming clients supporting through Chat/Email for a Food Delivery Account. Diffuse intense customer situations to maintain high-level of satisfaction Skills Communications Teamwork Problem Resolution Customer Service Zendesk Salesforce Education Bachelor of Science in Commerce Baguio Colleges Foundation • Baguio, Cordillera Administrative Region Languages English Tagalog