Anna Myra Basco Gacad

I have 6 years experience working as a Customer Service Representative. I am skilled in communicating with clients over phone and email. I have experience with Live Chat support and Zendesk and am eager to learn to use new tools that get the job well done.I have experiences with retail accounts such as Sears, Kmart and Ebay. My main task is answering all their queries regarding a product, assisting customers placing an order, assisting customers checking the status of orders, cancelling orders as well as processing refunds, assisting customers if they have disputes or complains regarding the products that they ordered.