Anna McCord

Anna McCord 818 Main Street Apt. 5 North Wilkesboro, NC 28659 - |- EDUCATION Appalachian State UniversityBoone, NC Bachelor of Education, English January 2013 - December 2014 Major: Secondary Education 24 credits completed Minor: English Western Carolina UniversityCullowhee, NC Bachelor of Education, EnglishAugust 2010 - December 2012 Major: Secondary Education 60 credits completed Minor: English Wilkes Community CollegeWilkesboro, NC Associate of Arts, General EducationMay 2010 SKILLS Acute attention to detail, organization, time management, ability to handle multiple jobs at once and meeting deadlines, handles stress well and able to work under pressure, extensive customer service experience, professional demeanor, adept with written and oral communication, well versed in MS Office and MS Excel, comfortable with HTML and CSS, sufficient skill in Adobe Photoshop and Corel Draw, typing speed of 75 wpm, capable of learning new practices and software quickly and sufficiently to keep up with a steady work pace. EXPERIENCE Customer Care Agent Lowe’s Home Improvement MARCH 2018 – PRESENT Responsible for providing customer service over the phone, specifically concerning customer orders and deliveries. Maintaining a positive attitude while assisting customers with schedule changes or alterations to their order, explaining information to customer in a clear and concise manner, quickly problem solving for the customer in order to provide the best experience possible, managing and navigating through several programs at once to provide a seamless and hassle-free exchange with both customer and in-store employees. Press Room Manager Cook’s Sports Store SEPTEMBER 2016 – FEBRUARY 2018 Responsible for organizing and scheduling new orders for production, taking customer orders ( both in person and over the phone ), inputting orders into Excel for quicker access and organization, creating and managing online stores for the team salesmen, fielding technical questions and customer orders associated with online stores, compiling Excel sheets for efficient supply ordering, scheduling part-time help in my department, supervising production to meet scheduling demands. Print Shop Aid Cook’s Sports Store MARCH 2016 – AUGUST 2016 Responsible for organizing incoming shipments with their corresponding orders, inputting orders into Excel for quicker access and organization, creating and managing online stores for the team salesmen, fielding technical questions and customer orders associated with online stores, compiling Excel sheets for efficient supply ordering, aiding in the maintenance required in a printing shop area. Manager Koto’s Japanese Steakhouse MARCH 2008 – JULY 2016 Responsibilities included cash handling, tending to multiple customers at once and providing them exceptional customer service, answering phones to facilitate customer service and field customer questions, keeping front end stocked, supervising wait staff, including managing schedules. Hostess, Server Cashier Staples OCTOBER 2015 – FEBRUARY 2016 Second Job while working part-time at Koto’s Japanese Restaurant. Seasonal Position. Responsibilities included handling and operating a cash register, answering phones to field customer questions and direct calls, stocking shelves and creating displays. Ticket Sells/Concessionist Liberty Twin Theatre MAY 2006 – JANUARY 2008 Responsibilities included handling and operating a cash register, handling customers in a timely manner, maintaining a clean environment in both the concession area and the theatre itself. VOLUNTEER SERVICES Internship, Appalachian State University August 2014 - December 2014 Worked at an afterschool daycare at Green Valley Elementary. Responsible for providing child care, which included supervising and aiding in the completion of homework and facilitating small meals, as well as developing educational games with other volunteers. AWARDS Within employment, I have been promoted twice to manager; once at Koto’s, and again at Cook’s.