Anna May Bautista

anna may bautista 170 San gabriel Macabebe, Pampanga -- https://www.upwork.com/o/profiles/users/_~01d6950a7d87fbf95e/)UPWORK Profile overview Customer service-focused technical support representative adept at resolving technical issues, analyzing diagnostics, troubleshooting problems and conflict resolution with a critical thinking in mind. I helped companies grow their business by providing excellent phone support service. For the past years, I identified problems and championed solutions. I've been doing superb communications through voice and email. I help companies build a strong positive experience for their customers Skills Proficient Troubleshooter with Exceptional telephone etiquette Inbound / Outbound Phone Support Remarkable Helpdesk expertise Avaya One X Administrative Work Excellent English (verbal and written) Knowledgeable in Microsoft Office Ability to understand product fast Logistics monitoring and management Email Support Data Encoding Payroll Experience Technical support representative / iqor October 2016- January 2017 Cater customer’s technical need and other concerns or inquiries regarding a certain product or application Handled Chadwicks(Catalog Account/Order Entry) and LeapFrog(Blended account/Voice/Email) Respond to email and report to work if needed/as per Supervisor Send email to customer every after call if necessary Administrative Assistatnt / Integrated logistics phils July 2014 – September 2016 Answer calls, send and receive e-mails, billings and documents for processing Client monthly billing preparation Confirmed Order/s, Allocation, and Pull-out/s and encoding all detailed information before processing Document preparation for outgoing shipment (Local and Export) Filing of Important Documents and manages the Logistics Monitoring System Handling and monitoring of petty cash, operating funds and transportation expenses Incoming and Outgoing Shipment data encoding Maintains and organize files accordingly and keeps tracks of old archives Printing, Faxing and Scanning of documents to clients in adherence to their specified schedule Requisition, distribution and monitoring of supplies for the office Respond to inquiries via e-mail and telephone Stocks inventory monitoring, reporting and adjustment Education Associate degree in information technology Asian Caregiving Technology Education Centers, Inc. 2011 – 2013 Volunteer Experience or Leadership Commission on Elections’ February 2017 – June 2017 Volunteer for Registration/Validation of new/old voters. eligibility computer hardware servicing ncii Certificate No.:- References Mr. Ronald Flores Educator / Councilor - Mr. Jayson Pangilinan Educator / Marketing Head - Mrs. Minette Dalinoc Election Assistant - Anna May Bautista