Anna Maria Villalon Caluscusan

ANNA MARIA V. CALUSCUSAN Upper Cantil-e, Dumaguete City, Negros Oriental, Philippines Mobile #:- Email:- Objective To be able to enter a career that can help me cultivate my communication skills and enhance my organizational development abilities. Profile I am a conscientious person who takes pride in producing quality work. I am highly adaptable to work under pressure. My experience with the call centre industry has helped me to become effective and efficient in my performance. I have excellent time management and problem-resolution skills. My current job helps me to expand my administrative skills. Having been able to face our clients had greatly improved my interpersonal relations skills. I am analytical, detail-oriented, and work diligently with minimum or no supervision at all. I take proactive solutions to the tasks I am assigned to and I make sure that I am focused when working. I have excellent multi-tasking and communication skills. Work Experience August 7, 2017 – September 22, 2017 – Medical Biller, Abacuz Global Solutions Main Responsibilities/ Core Functions Ensure all claims are submitted with a goal of zero errors. Follow up on unpaid claims to the insurance companies/ Timely follow up on insurance claim status Reading and interpreting an EOB (Explanation of Benefits) Denial management and filing appeals when appropriate to obtain maximum reimbursement Any additional duties as requested by management February 26, 2015 – July 1, 2017 Administrative Assistant I, Philippine National Police, Brgy. West Poblacion, Bacong, Negros Oriental Main Responsibilities/ Core Functions Monitor and input data of arrested persons. Prepare and submit report on arrested persons. Uploading of mug shots of arrested persons and encoding of personal information on our online system Prepare, update and submit case tracking and monitoring of filed cases. Assist in receiving and recording subpoena, warrants and other correspondence being delivered. Performs other tasks as directed by Chief of Police and other superior officers. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. August 2008 – Present – Child and Youth Development Program Coordinator, Gawad Kalinga Community Development Foundation, Inc. - Negros Oriental, Dr. V. Locsin St., Dumaguete City, Negros Oriental Main Responsibilities Oversees and manages implementation of Child and Youth Development Program in all GK Communities in the province. Organize sports activities and play therapy for the youth in all our GK communities in the province. Performs and oversees mini classes that are according to the module design for learning and growth of the kids and youth in the community. Initiates and creates events or gathering that are beneficial to the kids and youth in the community such as educational tour, camps, team building activities, seminars and trainings, singing and dance contest. Assists in institutionalizing and implementing development programs with partners. Assists in identifying and matching partner institutions to a GK community where they can implement Child and Youth Development program/projects, research, and human resources for community immersion. Assists in marketing funds and resources during events, trainings, and seminars. Assists in monitoring and evaluation of volunteer’s performance when such an evaluation is required. Assists in making and developing resource materials (i.e. audio-visual materials, publications, conference results, etc.) that will help teaching-learning relative to social awareness and transformation. Assists in organizing GK communities, assemblies, and conflict management. Assists in day to day management of the GK headquarter. Takes part in realizing the mission and vision of the organization. November 23, 2007 – June 23, 2014 – Healthcare Account CSR II, Teletech Customer Care Management, Inc., DBP South Road Calindagan, Dumaguete City, Negros Oriental Main Responsibilities/Core Functions Takes and assists escalated and/or front line calls on complicated/ non complicated issues Provides answers to inquiries by clarifying desired information Updates job knowledge by participating in educational opportunities and up trainings Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Give utmost professional customer care service. Works as program back office point of contact: conducts research on case inventories prior escalating concerns to client works in coordination with training and quality team in identifying gaps and quality strategic processes on call flows delegate work responsibilities and ensure dissemination of inventories/intakes to the rest of the team perform such other duties as may be assigned Educational Background June 5, 2016 – October 2016Bachelor of Laws, Negros Oriental State University Capitol Area, Kagawasan Avenue, Dumaguete City, Negros Oriental, - SY 2002 – 2003Two-year Computer Programmer, Asian College of Science and Technology, Dr. V. Locsin St., Dumaguete City, Negros Oriental, - SY June 2004 -October 2007Bachelor of Science and Business Administration major in Management Accounting, Asian College of Science and Technology, Dr. V. Locsin St., Dumaguete City, Negros Oriental, - Skills Event Organizing Excellent Communication Skills Social and Organizational Development Customer Service Team Management Interpersonal Skills Networking Community Organizing Cultural Awareness Ability to Influence and Convince Community Organizing Data Entry Skills Clerical Skills People Skills Multi-tasking and problem solving Interests Volunteering Running Playing Volleyball/Team sports Reading Travel Socializing with friends and family Watching TV (Cooking shows, travel, news and documentaries) Cooking Personal Details Name: Anna Maria V. Caluscusan Birthdate: September 08, 1985 Height: 157 cm Weight: 121.25 lbs Driving License: None Passport Number: ec- References Mr. Bonifacio S. Pilas GK Provincial Head, Gawad Kalinga Community Development Foundation, Inc. - Negros Oriental Dr. V. Locsin St., Dumaguete City. Negros Oriental, Philippines - PSI Romel T. Luga Acting Chief of Police, Philippine National Police Brgy. West Poblacion, Bacong, Negros Oriental, Philippines -