Anna Liza Penullar

Anna Liza Penullar 075-A Lower Pinget, Baguio City--With more than 10 years’ of experience in hand to hand customer care, including sales and on-phone customer service. Familiar with major customer service software, has good call handling skills and possess a positive attitude. Aiming to use my proven skills to effectively fill the role of a Customer Service / Contact Representative. PROFESSIONAL EXPERIENCE • Jollibee Magic Roll, Urdaneta City Pangasinan. Counter cashier • Penshoppe Magic Mall, Urdaneta City Pangasisnan Sales assistant • - Mister Donut, Sison Pangasinan. Cashier • - Chowking, Rosario La Union. Cashier • - Globe Online International, Camp 7 Baguio City. CSR • - April-July 2013 Sitel, Loakan Baguio City. GDC Dispute Specialist- • Sitel, SM Cyber Baguio City. Directv BGI-CSR • - Sitel, SM Cyber Baguio City. AT&T ISM - CSR • • • Concentrix, Baguio. IRM – Email & Phone CSR - June 2019-December 2019 Nationwide Power Rebates, Home Based Outbound Sales Representative July 2020 – December 2020 Go2 Customer Support • December 2020 – March 2022 Wingman Pest Control VA March 2022 – May 2023 EDUCATION Elementary: • Landayan Elementary School, San Pedro Laguna (2001). High School: • College: Panpacific University Northern Philippines, Urdaneta Pangasinan (2006). • • Lyceum North Philippines (Shifted) PanPacific University Northern Philippines, Urdaneta Pangasinan (Under graduate). TRAININGS • Basic Life Support (2007). • Excellent Customer Service Workshop (2011). • Globe Online International (2012). PERSONAL INFORMATION Date of Birth: • November 03, 1988 Place of Birth: • Pandacan, Manila Father: • Danilo Mendoza Jr- Mother • Eugenia Aquino- • Anthony George Ayson Penullar- Spouse CHARACTER REFERENCE Michelle Buckner Senior Operations Manager, SITEL- Francis Balanag Team Leader, CONCENTRIX- Buck Hempel Owner: Wingman Pest Control -