Profile
Anna Kaye
Neilson
C U ST O ME R SE R V IC E
Dedicated Customer Service Representative dedicated to providing quality care
for ultimate customer satisfaction. Proven ability to establish and maintain
excellent communication and relationships with clients. Adept in general
accounting and finance transactions. Dedicated to identifying customer needs
and delivering effective solutions to all problems. Excellent time management
skills combined with a superior knowledge of the customer service industry.
Bilingual, hardworking, and ready to join my next team.
Details
Employment History
Montego Bay, Jamaica--
Customer Service Representative/supervisor at Dependable Auto, Montego
Bay
S E P T E M B E R 20 1 2 — P R E S E N T
Maintained up to date knowledge of products and services.
Skills
Data Entry
Handled customer face to face or on calls and respond to queries about services,
product malfunctions, promotions, and billing.
Work to address all customer concerns in a timely and effective manner.
Excellent Communication Skills
Troubleshooting Skills
Handle large volume of calls on a day-to-day basis with a sense of calm and good
work ethic.
Developed successful tactics to sell products and services to customers.
Multitasking Skills
Worked to understand the needs of each customer.
Mediation and Negotiation Skills
Chat moderator at Talktome.com,
J U N E 2 02 3 - J U LY 2 0 2 4
Marketing Strategies
Greeted customers with enthusiasm and a delightful and helpful attitude.
Chat Moderation
Moderated online chats and ensured a safe and respectful environment for
users.
Customer Service
Provided support and answered questions from users.
Demonstrated strong communication and problem-solving skills.
Education
Diploma, Claude McKay High School, Clarendon
S E P T E M B E R 19 9 6 — J U L Y 20 0 1
●
Graduated with High Honors.
References
Delroy Stubbs from Dependable Auto-·-
Andre Williams from Carnival Cruise Line-·-
Dale Thompson from Heart Trust/NTA-
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