Anna-kay Salmon
May Pen, Clarendon, Jamaica- linkedin.com/in/anna-kay-salmon-8494b01b4
Summary
Dedicated Customer Service Representative with over 4 years of experience, committed to providing exceptional care for ideal customer satisfaction. Excellent collaborative skills combined with adaptability to learn new ideas and multitask to meet targets and handle customer complaints.
Experience
Appointment Setter
People’s Cleaning Solution
Feb 2023 - Present (5 months)
Make outbound call to potential customers using VICI dialer. Email mining using Google and social media. Schedule appointment.
Sales/ Retention Specialist
AT&T - Sutherland
Sep 2019 - Apr 2022 (2 years 8 months)
Delivered product information that highlighted key benefits, resulting in a 70% of daily sales target. Built strong relationships with customers and resolved customer complaints in a timely and satisfactory manner, resulting in an 80% increase in customer loyalty.
Customer Service Representative
Amazon- IBEX
Sep 2017 - Feb 2019 (1 year 6 months)
Used customer relationship management (CRM) systems to accurately track and manage customer data, Handled 70+ customer calls per day and resolved customer queries with a 90% satisfaction rate. Developed a customer satisfaction survey that successfully gathered feedback and improved customer service standards.
Customer Support Specialist
Flow
Mar 2015 - Jan 2017 (1 year 11 months)
Utilized GPS data to provide real-time updates on areas with technical difficulties or areas with network disruption.
Collaborated with cross-functional teams to ensure customer inquiries were handled consistently and customer needs were met.
Toll Collector
Jamaica North-South Highway
February 2014 – Dec 2014(11 months)
Collect monies according to vehicle classification and destination traveled Record data and discrepancies and tally money collected at the end of shifts.
Cashier/ Merchandiser
Stewarts Hardware
May 2013 – Feb 2014 (9months)
Collect payments for goods purchased. Answer incoming calls of inquires about goods and products. Train new team members in cashier role.
Education
Covent of Mercy Alpha Academy
High School Diploma, General Studies Sep 2006 - Jul 2011
Skills
Time Management • Microsoft Excel • Easily Adaptable • Communication • Teamwork • Multitasking
