Anna Kay Salmon

My work experience is varied, with a proven track record in customer service and a diverse background as a retention specialist, customer service representative, and Customer support specialist.

Over the past 6+ years, I have accumulated extensive experience in customer-focused roles, consistently delivering exceptional service and building great relationships with clients. My experience as a Retention Specialist at Sutherland Global both in the office and remotely allowed me to hone my skills in retaining customers by addressing their concerns and needs effectively. I was able to implement strategies that helped me to increase customer satisfaction rate.

As a Customer Service Representative at IBEX Global, I was able to develop new skills that gave me the ability to provide prompt and accurate assistance to customers. I gained great knowledge in resolving complex issues, handling high call volumes, and ensuring that every interaction left a positive review/ impression. My dedication to bringing customer satisfaction resulted in consistently gaining 80 to 100 % customer ratings weekly.

My earliest role as a Customer Support Specialist was the foundation of my call center experience. In this role, I gained the skills necessary that allowed me to excel in problem-solving and communication.

In my previous roles, I was known to be highly collaborative and a fast learner who takes initiative. I am a fast learner who quickly utilized various tools and software such as CRM, Zendesk, and Vici Dialer to track customer interactions and create follow-ups. I have a customer-centric mindset and the ability to work well under pressure to solve challenging situations. I take ownership of my actions and the development of my career which helps me to be a valuable team player.

Outside of my career, I have contributed to my community as a volunteer assistant track and field coach and a tutor for younger children who are behind in their academic education.