Anna Franchesca Robles

Anna Franchesca Robles 85-A P. Tuazon, Cubao, Brgy. Kaunlaran, Quezon City 1109 Philippines | - |-|- Summary of Qualifications Passionate for creative ideas. Quick and eager to learn new things. Observer of trends and technologies. Flexible and can work in different environments. Organized and pays attention to meticulous details. Time wise, accomplishes tasks systematically and effectively. Can work with minimal supervision once trained. Has the ability to take initiative in doing tasks that require attention. Education BS NUTRITION AND DIETETICS | MAY 2015 | UNIVERSITY OF SANTO TOMAS, ESPANA MANILA SECONDARY SCHOOL | MARCH 2010 | IMMACULATE CONCEPTION ACADEMY, GREENHILLS PRIMARY SCHOOL | MARCH 2010 | IMMACULATE CONCEPTION ACADEMY, GREENHILLS Skills & Abilities • • • • • • • • • Excellent Written and Verbal Communication Skills Time Management Proficient with Microsoft Office (MS Word, Excel, Powerpoint) Able to use Adobe Creative Suite (Photoshop, Premier Pro, After Effects) Strong decision making skills Flexible and able to adapt to situations Photo and Video Editing Event Management and Project Management (Planning, Production, Logistics, Support) Proficient in Mac OSX and Microsoft Windows and Office Applications Experience SITE ADMINISTRATOR | HSBC ELECTRONIC DATA PROCESSING PHILIPPINES INC. | SEPTEMBER 2021 - PRESENT · Works as operational site support, resourcing, and administrator · Responsible for MI Management and Data Analysis · Duties varies based on the time of the year, days of the week and ranges from secretarial duties, diary management, correlation of MI or employee information, and consolidation of reports ENGAGEMENT AND CULTURE ASSISTANT MANAGER | HSBC ELECTRONIC DATA PROCESSING PHILIPPINES INC. (DUAL SITE – ALABANG AND QUEZON CITY)| MARCH 2020 – AUGUST 2021 · Responsible in analyzing, recording, understanding and improving people sentiment at a site level, driving Agent Empowerment towards a high-performance People Culture. · Acts as a “critical Friend” to the Operations Management Team in understanding what people change is required. · Develop internal employee communication and organize employee engagement activities · Developed structure for internal communication before cascading. · Developed governance of internal employee communication and manage internal communications channels · Conceptualized branding for the Line of Business to boost pride and morale of employees · Creates and manages Rewards and Recognition Programs for employees aligned to business priorities and objectives · Drives People Development Programs to encourage staff in reaching their career aspirations · Handles people concerns and is a bridge between staff and operations management ENGAGEMENT AND CULTURE OFFICER | HSBC ELECTRONIC DATA PROCESSING PHILIPPINES INC (DUAL SITE – ALABANG AND QUEZON CITY) | AUGUST 2019 – MARCH 2020 · Helping the Engagement and Culture Team in analyzing, recording, understanding and improving people sentiment at a site level, driving Agent Empowerment towards a high-performance People Culture. · Acts as a “critical Friend” to the Operations Management Team in understanding what people change is required. · Creates internal communication and cascades people plans and activities to all staff · Assists in Rewards and Recognition Programs to reward employees and staff CUSTOMER SERVICE REPRESENTATIVE | HSBC ELECTRONIC DATA PROCESSING PHILIPPINES INC. (ALABANG SITE)| FEBRUARY 2017 – JULY 2019 · Gives general inbound customer calls in a contact center environment on products of the bank COMMUNICATIONS, CONTEST AND EVENTS ASSISTANT | AXA PHILIPPINES | SEPTEMBER 2016 – NOVEMBER 2016 · Events Management · Organization of Internal Employee Engagement Activities PROJECT COORDINATOR | ARTISTEPACE INC. | JANUARY 2016 – JUNE 2016 · Events Management · Coordination with clients and stakeholders to create and manage events · Managed the following events o SM North Edsa Rock with Bamboo Independence Day June 2016 o SM Little Stars 2016 (Elimination Round) June 2016 o SM Sta Mesa Cyberzone Just Dance 2016 June 2016 o SM Cabanatuan Cyberzone Just Dance Free Play June 2016 o SM San Lazaro Independence Day Event June 2016 o TOTAL Exhibit (PSECE 2016) June 2016 o SM Cagayan de Oro Pinoy Gadegt Fair June 2016 o SM Las Pinas SM Little Stars 2016 (Preliminary Round) May 2016 o SM BF Pararanque Gadget Sale May 2016 o SM Megamall Superdudes Event April 2016 o SM Sucat SM Little Starts 2016 (Preliminary Round) April 2016 Page 2 o o o o o o o o o o SM BF Paranaque SM Little Starts 2016 (Preliminary Round) SM Aura Madrid Fusion Media Launch SM Southmall 30th Anniversary Digital Postings SM Southmall East Meets West Weekend Market TOTAL Dealer’s Convention SM Southmall Tenant Photoshoot SM Trece Martires Tenant Preview SM San Mateo Tech Sale SM North Edsa Red Jumpsuit Apparatus Concert SM Fairview Red Jumpsuit Apparatus Concert April 2016 March 2016 March 2016 March 2016 March 2016 February 2016 February 2016 February 2016 January 2016 January 2016 Page 3