Anna Bianca C. Deloso-Ong
Las Pinas, Metro Manila,Mobile Number: -
PhilippinesEmail:-
Summary of Qualifications:
12 years’ experience in the field of Information Technology with background in Service Delivery, Consulting and Pre-Sales for local and global clients.
Experienced in delivering end to end application development and integration projects as both a Project Manager and Service Delivery Manager for small to medium applications using .NET and Java technologies.
Experienced resource manager ensuring deployment of the correct resource to a given project or opportunity
Built and grew a new technical team (pre-sales, delivery and consulting) from the ground up to meet local and global internal business needs, achieving 866% team head count growth within 2 years and increasing work done by the team by 106% in 1 year
Strong collaborator with experience in building relationships with key resources in different organizations to meet business needs including Sales, Account Management, Recruitment, HR and Facilities Management Team.
Experienced people manager – managed careers of 10 - 26 senior resources
Created the process excellence team to introduce ongoing process improvements into the organization. Identified process improvements within 1st month of operation and implemented a process that cut down resolution time of handling wrong uploads by 90%.
Professional Experience:
Freelance September 2016 – Present
Delivery Manager – Online Optimisation (November 2016 – Present)
Oversees the development project operations of Online Optimisation remotely, with a focus on the resource management of freelance developers, requirements gathering with clients and creation of standard processes and tools used by the company.
Accomplishments:
Took over operation of handling resources and discussing client requirements from company director / lead within the first week of joining.
Created workforce tracking tool to monitor resource hours and costs spent per client
Created and deployed templates for: Request for Proposal Response, Requirements Definition Document, Test Plan, Test Cases.
Achieved 30% margin for January 2017 (first month of using KPI’s and targets)
Business Consultant / Technical Writer – Lodestone Solutions Pty Ltd (October 2016 – Present)
Provides assistance in the creation of technical documents (RFP response and Functional Specification Documents) for Lodestone Solutions Pty Ltd clients.
Accomplishments:
Assisted in the finalization of an RFP to a local government housing project resulting in the company winning the business.
Assisted in the creation of the Project Management Document, Architectural Document and SRS document for a local Australian government IT project.
Consultant (September 2016 – Present)
Provides consultancy for various topics related to project management, resource management and human resource management.
Hewlett-Packard Asia Pacific LimitedJuly 2003 – September 2015
Taguig City, Philippines
Senior Manager - HP Software Fortify on Demand Manila (Aug 2014 – Mar 2015)
Oversees the Manila Operations for HP Software with focus on Process Improvement, Leadership Development, Organization Building and Growth. The Manila organization has a headcount of over 150.
Accomplishments:
Created and deployed process that cut down resolution time by 90% for handling wrong file uploads that pose security risks to clients
Developed relationships with local recruitment team, HR and facilities management team to create and deploy standard processes that will be followed by the Manila team.
Coordinated with Facilities Management Team to renovate office space to meet security requirements of the organization and completed within specified schedule.
Participated in the renewal of contract, focusing on delivery center capability and processes, with a multinational Food and Beverage Company by presenting to the client CIO, resulting in an extension of contract.
Created and deployed the organization wide Initiatives for key areas that includes people, delivery and business operations.
Created and Manila Leadership Team and Extended Leadership team programs that meets on a weekly basis resulting in improved inter team collaboration.
Initiated quarterly organization wide meetings and acted as regular presenter
Conducted regular 1:1 mentoring sessions to ensure continuous development of the Manila team resources, providing timely feedback and direction.
Prepared and delivered weekly status updates to offshore management team
Business Development Manager (July 2013 – July 2014)
Works with different organization to generate new business ideas and offerings.
Accomplishments:
Created and presented proposal for the development of a new line of business in the testing space in game testing (mobile, console and pc) to senior management
Global Community and Communications Lead (September 2013 – April 2014)
Leads the global HP community across all business units in generating the process of community development and interaction across all countries.
Accomplishments:
Managed the automation of an HP Internal Community Portal enabling 80% of the site to be updated without a developer leading to .5 FTE savings
Prepared and presented bi-weekly reports to senior management (director level)
SERVICE / SOLUTIONS DELIVERY MANAGER (Pre-Sales) (December 2009 – July 2013)
Leads 10-25 senior resources as people manager for the Manila Global Delivery Center for Application Development and Management (Non-SAP technologies). Drives growth of the Manila Non-SAP organization by providing the technical pre-sales support (responding to RFPs) for the local and global HP Sales Team.
Accomplishments:
Created ongoing improvements to team structure and processes to ensure team meets the current and future needs of the business.
Developed partnerships across different sales and pre-sales organizations and introducing a standard process for monitoring new opportunities in one data repository.
Achieved 70% win ratio for opportunities pursued by the Pursuit and Consulting team leading to an 81.5% increase in won headcount for fiscal year 2012.
Achieved a 48% increase in won headcount for fiscal year 2011.
Exceeded customer satisfaction scores for pursuit work target by 10.33% for 2013.
Increased workforce utilization scores by 3.51% for 2013.
Increased workforce feedback survey results by an average of 16% per segment.
Achieved 100% team compliance scores for time tracking for 2009 to 2013.
RESOURCE AND PORTFOLIO MANAGER (Pre-Sales) (January 2008 – November 2009)
Manages the resources of the technical pre-sales team and pursuit portfolio of the Manila Global Delivery Center for the Application Development and Management organization focusing on Non-SAP technologies. Drives growth for the organization by pursuing and winning new accounts and projects.
Accomplishments:
866% increase in team headcount (3 to 26)
Won $12.8M worth of business
Increased pursuit opportunities of them team by 106% in one year
Achieved utilization targets of the team as aligned with management
Software Engineering Professions Philippines Lead – Initiative Work (July 2005 – October 2008)
Leads the internal HP Software Engineering Professions Initiative for the Philippines with a focus on building the software engineering community.
Accomplishments:
Awarded Best Organizational Building Initiative for 2007 and 2008
Conducted 10 Trainings, 3 Seminars, 2 Competitions
Featured in Global HP Focus on People article with focus on organizational building accomplishments
Designed and developed SAP to Excel / SAP to Java connector and presented to local Pharmaceutical client
PROJECT MANAGER / DEVELOPER (July 2003 – December 2007)
Manages small to medium scale sized development project for the Manila Global Delivery organization and developed small to medium sized applications using Java, Visual Basic and .NET. Applications are used by both internal and external end users.
Accomplishments:
Received multiple positive feedback from clients for projects completed
Delivered 14 small projects and 2 mid-sized project on time as Project Manager
Developed SAP Certified Semi Packaged Application (Service Desk connector)
Developed multiple applications in Visual Basic for Applications (Excel, MS Access) within schedule
Technical Proficiencies:
Technologies: JSP, Servlets, EJB, Java Applets, HTML, Javascript, PHP, .NET, Web Services, Sharepoint
Languages: Java, PL/SQL, Visual Basic 6.0, Visual Basic for Applications, C++, ABAP, VB.NET, C#, VBA
Databases: MS SQL Server, Oracle, MySQL, MS Access
Application Framework: Struts
Platforms: MS Windows, MS Windows NT 2000, Linux, Unix
Development Tools: MS Visual Studio, MS Visual Studio .NET, Eclipse
Applications: MS Word, MS Excel, MS Powerpoint, MS Project, MS Visio, MS Access
Formal Education:
Bachelor of Science in
Information Technology
UNIVERSITY OF ASIA AND THE PACIFIC
Pasig City, Philippines
Jun 1998 - Jun 2002
