Ann Wanjiku Chege

ANN WANJIKU CHEGE P.O BOX- NAIROBI COUNTY Telephone:- Email:-Career Objective I am a keen to detail professional with experience handling administration, and front desk operations. Among the roles I have handled include; receiving and directing visitors to the respective person, making and receiving calls from clients, organizing General Manager’s Diary, setting reminders and booking appointment for meetings, making Travel arrangements, accommodating for the General Manager, sorting out and compiling files, offering secretarial and correspondence support and carrying out the timely payment of office bills. In addition, I am confident of my ability to offer excellent time management skills, great attention to details, and proficiency in the performance of all tasks assigned to me. My goal is to secure a position in administration where my competences will be utilized in performing my roles and achieving the organization’s objectives. Education Background  Masters in Business Administration- Jomo Kenyatta University of Agriculture and Technology; 2021 On going. • Bachelor in Business Administration and Management-St Paul’s University; 2016 to 2018 Diploma in Business Administration- St Paul’s University; 2014 to 2015 Kenya Certificate of Secondary Education; Brenda Girls Secondary School; 2010 to 2013 • • Key Skill and Competencies • • • • • Administration Skills: Experienced in managing administrative functions for example handling emails and telephone calls, organizing meetings for the boss, ensuring the smooth running of office operations and ensuring that office equipment is well maintained or handled. Front Office Management: Well versed with receiving and directing visitors to the respective person. Customer Relations: Expert in customer relations having successfully managed client expectations by understanding their needs, meeting them and applying professionalism. Office Management: Acquired skills in general office administration duties for example; interacting with clients, ensuring the proper filing of office documents. Phone Etiquette: Well versed in handling calls using the standard telephone etiquette procedure with an aim to understand the callers request and fulfilling it. • • Communication skills: Excellent communication skills with the ability to relate with all the staff working in the department and taking time to listen to staff enquiries, complaints and identifying their needs. ICT competence: Skilled in navigating the MS suite, the Internet and Emails. Work History Receptionist/Administration Caby Cabs Company; Dec 2019 to Aug 2020 Duties and Responsibilities • • • • • • Maintaining tracking system for utilities and update on a monthly basis Worked on independently and on a team to solve problems Served as a punctual as a friendly, hardworking , punctual employee Organized and prioritized work to complete assignments in a timely, efficient manner. Maintained a clean and organized working environment to enhance productivity. Worked to build long term relationship with the company’s stakeholders. Key Achievements • Achieved an appreciation letter because of publishing accurate minutes for the meeting. • Trained 2 interns in office task which later became full time employees. Receptionist Swiss Lenana Mount Hotel; Nov 2019 to Dec 2019 Duties and Responsibilities • • • • • • Check in guests Handling guest enquiries and complaints Answering phone calls Processing payments Confirming relevant guest information Informing guests of hotel rates and services Key Achievements  Improved front desk efficiency while providing positive customer service. Administrative Assistant Flexy Cabs Company; Sep 2018 to Sep 2019 Duties and Responsibilities • Handling inbound and outbound calls to resolve routine customer concerns in a timely and professional manner • Handling office task such as; Filling, generating reports and presentations, setting up for meetings and reordering supplies. • Maintaining polite and professional communication via email and phone. • Probed to identify the root cause and used approved customer offers (e.g. discounts, service calls) to retain customers. Procurement Assistant- Intern Kenya Power and Lighting Company Duties and Responsibilities • • • • • Assisted in posting of meters using the Integrated Customer Management System (INCMs) Assisted in daily stock take to ensure tallies of stock card to physical stock and present the report daily. Received and inspected goods procured and ensured documents involved were posted and updated accordingly Ensured that goods in store were properly shelved and stock cards updated for those received or issued. Ensured the store is kept clean and well arranged Referees 1. Mr.Charles Barasa 2. Relationship Manager Caby Cabs Company Tel:-. Mrs. Irene Jepkosgei Supervisor Kenya Power and Lighting Company Tel:-. Mr.George Gachuru Head of department in Business St Pauls University Tel:-