Ann Nnamani

Ann Ngozi Nnamani Virtual Assistant Portfolio Resourceful Virtual Assistant and Customer Support Representative with 3 years’ experience supporting executives and small businesses. Improved workflow efficiency by 35%, maintained 99% data accuracy, managed 300+ emails weekly through automation, and streamlined communication. Skilled in email management, scheduling, CRM tools and delivering excellent customer support. CORE SKILLS Services • • • • • • • Administrative Assistance Data Entry & Record-keeping Calendar & Email Management Process Automation ( Zapier, Airtable, Make) Appointment Setting & Scheduling Competitor & Market Research Project & Task Management Soft Skills • • • • • • • Client Relationship Management Excellent Communication Problem-Solving &Critical Thinking Time Management Attention to Detail Adaptability & Fast Learning Team Collaboration TOOLS AND SOFTWARE ● ● ● ● Google Workspace ( Docs, Sheets, Slides, Drive, Calendar, Gmail) Project Management ( ClickUp, Asana, Monday.com, Airtable, Trello, Notion ) Communication Tool ( Slack, Zoom) CRM Tools (Hubspot, Zendesk, Freskdesk, Intercom) ● Automation Tools ( Zapier, Make.com, Airtable) PROFESSIONAL EXPERIENCE . Kevin Festus International Ltd. – Customer Support Representative Remote | 2023 – 2025 ● Responded to 50+ daily customer inquiries through email and chat, maintaining a 95% satisfaction rating. ● Organized and reduced a client’s inbox of 10,000+ unread emails to a structured system, cutting response delays by 40%. ● Scheduled and coordinated 30+ meetings monthly, ensuring time zone alignment for global clients. ● Conducted competitor analysis for an e-commerce brand, delivering reports that helped improve product pricing strategy and boosted conversion by 15%. ● Documented customer feedback trends, contributing to 10% faster resolution times by the support team. Freelance Virtual Assistant – Client Support & Administrative Services Remote | 2022 – 2023 ● Managed the calendar of a philanthropist client in the Pacific Time Zone, organizing 50+ appointments and events over 5 months with zero scheduling conflicts. ● Cleaned and systematized a high-volume inbox, improving client response times by 60%. ● Set up project tracking dashboards in Asana and Notion, increasing task visibility and team efficiency by 20%. ● Assisted with competitor and market research for small businesses, saving clients 8–10 hours per week of manual work. EDUCATION Federal Polytechnic Bida, Niger State, Nigeria. September 2021 Accounting, (HND) (Upper Credit) CERTIFICATION Customer Engagement IBM SkillUp August 2025 Project Management IBM SkillUp August 2025 Virtual Assistant Wing Assistant Academy August 2025 Airtable Certificate