ANN MARGARET VILLANUEVA
PROPERTY MANAGEMENT &
BOOKKEEPING VIRTUAL ASSISTANT
La Trinidad, Benguet,
Philippines
PROFILE
Detail-oriented and highly organized Bookkeeping Assistant with extensive
experience in property management, bookkeeping, and administrative support.
Experienced in managing financial records, reconciling rent payments, and
ensuring operational efficiency. Skilled in property management software,
customer service, and vendor coordination. Proficient in answering calls
professionally and resolving inquiries promptly to ensure seamless business
operations.
WORK EXPERIENCE
A.M. TITAN
NEWPORT, KY | OCT 2019 - JAN 2025
Property Management | Bookkeeping Assistant | Office Manager
APPLICATION/TOOLS:
Managed daily bookkeeping tasks, including tracking expenses,
RentManager (RM12 & RMExpress)
Ensured timely payments for utilities, property maintenance, and
Zoiper (voip)
vendor invoices.
MS Office Suite
Google Suite
Zillow, Apartments.com
Godaddy
Quickbooks
reconciling accounts, and processing financial reports.
Conducted bank reconciliations and generated monthly P&L reports
for management review.
Processed rental applications, ran applicant screenings, and prepared
lease agreements.
Maintained Zillow and property listings, promptly responding to
inquiries and scheduling showings.
Handled lease renewals, tenant move-outs, and coordinated service
Davinci Resolve (video editing)
transfers with utility companies.
Canva
Provided efficient customer support via phone and email, promptly
Adobe Acrobat
resolving tenant and vendor inquiries.
Created and maintained financial documentation, invoices, and
Appfolio
expense records using QuickBooks and RentManager.
Docusign
Coordinated with vendors for maintenance requests and sent timely
MLS
Ring Central (VOIP)
notices to tenants about scheduled access.
Provided
administrative
support,
including
preparing
reports,
handling emails, and organizing digital files.
Showmojo
Facebook Page, AHRN, Craigslist
RENT IT NETWORK
TAMPA, FL | JAN 2018 - JAN 2019
Regional Property Assistant
Processed applications, conducted tenant screenings, and compiled
leasing documentation.
Assisted with bookkeeping by tracking expenses and maintaining
Teamviewer
Animoto
Hootsuite
organized records.
Communicated with applicants and tenants regarding leasing
requirements and lease renewals.
Managed property listings across multiple platforms, including Zillow,
Buildium
MLS, and Craigslist.
Google Voice
Followed up on delinquent rent payments and sent official notices for
Adobe Lightroom & Photoshop
overdue balances.
Coordinated maintenance requests and ensured timely service
Dropbox
completion.
Snagit
Ordered and reviewed lease agreements, ensuring compliance with
Navica
property policies.
CENTURY21 PREMIER REAL ESTATE
COLUMBUS, GA | OCT 2016 - OCT 2017
Administrative Assistant
Managed property advertisements on multiple rental listing platforms.
Scheduled
showings
and
maintained
property
manager’s
appointment calendar.
Assisted with lease agreements, tenant inquiries, and property
management communications.
Handled vendor coordination for maintenance and repairs.
Processed financial transactions, tracked expenses, and updated
income statements.
INTERCONTINENTAL HOTELS GROUP
BAGUIO, PHILIPPINES | APR 2012 - SEP 2016
Reservation Sales Specialist
Managed guest reservations and provided an excellent customer
experience.
Promoted additional services, including car rentals and loyalty
REFERENCES:
programs.
Handled payment transactions and resolved guest inquiries promptly.
Available Upon Request
KEY SKILLS & COMPETENCIES
Bookkeeping & Financial Oversight: Expense tracking, bank
reconciliation, rent roll reconciliation, financial reporting.
Administrative Support: Scheduling, document preparation, lease
processing, vendor coordination.
Call Management & Customer Service: Professional phone etiquette,
issue resolution, and proactive communication.
Software Proficiency: QuickBooks, AppFolio, RentManager (preferred),
Microsoft Office Suite (Excel, Outlook, Word), Google Suite, Canva,
Adobe Acrobat.
Property Management Expertise: Lease renewals, tenant moveins/move-outs, delinquency tracking, rental application processing.
Operational Efficiency: Process improvement, time management, and
strategic awareness of business operations.
