Ann Cristine Lucas

ANN CRISTINE LUCAS EXECUTIVE ASSISTANT/ PROJECT MANAGER PROFILE PROFESSIONAL SKILLS PROJECT MANAGEMENT ONBOARDING SPECIALIST GENERAL VA CUSTOMER SERVICE DATA ENTRY SPECIALIST EMAIL MANAGEMENT SOCIAL MEDIA MANAGEMENT WORDPRESS MANAGEMENT GRAPHIC DESIGN - CANVA EMAIL MARKETING PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated CONTACT --skype: anncristinelucas EDUCATION BS BUSINESS ADMINISTRATION MAJOR IN OPERATIONS MANAGEMENT System Technology Institute- TRAINING GENERAL VIRTUAL ASSISTANT TRAINING LEJIT ONLINE ACADEMY Extremely motivated to constantly develop my skills and grow professionally. I am confident that I will be an asset to the company. EXPERIENCE EXECUTIVE ASSISTANT Carolina Tax Pro | AUG 2020 PRESENT CRM Management/ CSR Email/ Calendar Management SOP and System enhancement Project Management Payroll Processing QuickBooks Data Entry and Reconciliation Basic Tax Return Preparation, 1099's, W2s HR Recruitment EXECUTIVE ASSISTANT TRANSWORLD FTJ | JUNE 2021 - August 2024 Administrative Tasks Lead Generation and Social Media Management Email/ Calendar Management CRM Management Research SENIOR ACCOUNT MANAGER Unleashed Consulting | AUG 2020 - MAY 2021 Client Onboarding Project Management SOP Update New Hire Training PROCESS COORDINATOR CAPITAL ONE | AUG 2017 Workforce Scheduling Assistant Subject Matter Expert/ SOP Update Onboarding New Managers New Hire Training CHARACTER REFERENCES RICHARD S, BARNES- CEO - Carolina Tax Pro APPOINTMENT SETTER | PART TIME VA AUG 2019 - FEB 2020 Responsible in calling leads to schedule appointment for Mortgage Insurance Company APPLICATION PRODUCT SPECIALIST CAPITAL ONE | OCT 2013 - AUG 2017 MARY PET DAWAL Unit Manager - Capital One- MIGUEL MENDOZA Senior Unit Manager - Capital One- Credit Card Application New Hire Training CUSTOMER SERVICE REPRESENTATIVE HSBC PHILS | JULY 2012 - OCT 2013