Ann Chris Chinaguh

ANN CHRIS-CHINAGUH-Tel:(+234)- Iyana-Ipaja, Lagos, Nigeria PERSONAL PROFILE I am an ambitious and positive minded female who is determined to achieve great results irrespective of the situation or challenges encountered. I am eager to learn and do have genuine interest in projects and processes in achieving desired goals. I also have over seven years experience in Customer relationship as it relates to excellent service delivery. WORK EXPERIENCE NEVAEH CONSULTING: April- June 2022 POST HELD: Virtual Personal Assistant to Lead Consultant Assisted with Social media engagement of the business Worked with the CEO in ensuring a smooth delivery on trainings Calendar Management Onboarding new Clients DIGITALMINDFLUENCER: August 2021- April 2022 POST HELD: Virtual Executive Assistant Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences on Zoom Maintained and protected operations by keeping information confidential Prepared reports by collecting and analysing information. Acted as the administrative point of contact between the executive and internal/external clients Handled executives’ requests and queries appropriately Helped prepare for meetings. Attended meeting, gave input and accurately took minutes Managed the communication channels (calls, chats, emails) in online Communities MTN NIGERA LTD: March 2009- Sept 2016 POSTHELD: Customer Service Representative. Handled inbound and outbound communication via different platforms Used Customer relationship management (CRM) tool in resolving customers' queries online Escalated customer complaints to back office Cross-sold and telemarketed new products and services. Assisted in giving product testing feedback on User acceptance test Educated customers on existing products and services and their benefits Maintaining Customer relationships leading to Customer Retention and absolute customer satisfaction. Working with a goal oriented team to ensure excellent service delivery EDUCATION AND TRAININGS University of Lagos, Nigeria 2018. Masters Process Engineering Certificate in Customer Service 2010 Project Management CAPM. 2010 Nigerian Institute of Management 2008 Certificate in Management Lagos. State University,Ojo, Nigeria 2005 B.Sc (Biochemistry) SKILLS Use of Canva for design Time management and Information development Building team character and Good Leadership capability Proficiency in Microsoft offices Excellent phone etiquette Good listening skill Efficient Customer service delivery