Ann Chika Elebe
Ebonyi State, Nigeria |-|- | My LinkedIn Profile
PROFILE SUMMARY
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Reliable virtual assistant with over 3 years of progressive experience in helping corporate executives
and small business owners achieve their goals
Excel in email and calendar management, web research, and customer service support.
Flexible to accommodate a wide range of tasks and experienced in cross-cultural work environments
IT-savvy with experience using Trello, Slack, Hubspot, G Suite, and Microsoft Outlook.
Successfully helped 5 executives increase productivity by handling administrative and organizational
duties while focusing on core objectives to grow their business.
SKILLS
Administration: Calendar Management | Appointment Scheduling | List Building | Web Research |
Project Coordination | Email Management | IT/Technical support | Data entry
Customer Service & Sales: Cold & Warm Calling | Lead Generation | Social Media Management
IT: Microsoft Word | Excel | Google Workspace | Hubspot | Notion | Trello, Zendesk | Slack | Zoom |
Calendly | GoHighLevel | Azure
Personal Skills: Proactivity | Organization | Oral & Written Communication | Time Management |
Professionalism | Adaptability | Flexibility | Confidentiality and Trust
WORK EXPERIENCE
FREELANCE VIRTUAL ASSISTANT
October 2022 to date
Email and Calendar management: Gigradar.io
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Supported the Sales Manager in achieving the target of supporting 300 Upwork agencies per
month to secure contracts by using AI bidding tools
Received and processed an average of 15 email inquiries per day using the Hubspot CRM
Provided detailed explanations of the organization's services, addressing customer queries and
concerns.
Researched and responded to all enquiries achieving up to 95% customer satisfaction ratings
Consistently achieved 70% conversions of enquirers into paying clients
Implemented timely and effective follow-up procedures to nurture leads and maintain
engagement.
Managed and scheduled appointments with the sales team using Google Calendar, ensuring
optimal organization and coordination.
Lead generation Specialist and Appointment Setter
Wolves Academy:
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I worked with a team of 10 persons to help the CEO achieve the target of training 30 to 50 women
between the ages of 25 to 45 per month to become business coaches.
Initiated contact with over 100 potential leads per day through direct messaging, employing effective
communication skills.
Generated 65% qualified outbound leads on Instagram by strategically targeting locations/pages
aligned with our target audience.
Conducted thorough diagnostics during conversations to understand prospects' current situations,
desired outcomes, and barriers.
Positioned the organization's services as solutions tailored to meet the specific needs identified
during the diagnostic process.
Successfully led prospects through a structured engagement process, utilizing closing techniques.
Booked 75% qualified leads for discovery calls with the sales team, contributing to increased
conversion rates.
Administrative Assistant
Ebonyi State University, Abakaliki
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Sept 2021 – Oct 2022
Supported the Head of Department with efficient appointment scheduling, email management, data
entry, and research tasks, contributing to streamlined office operations by 99.9%.
Maintained positive and professional relationships with guests through effective communication
channels (phone, email, and chat).
Utilized various office-related technologies, including CRM tools, Google Suite, and Microsoft Suite,
to carry out administrative duties.
Coordinated and managed calendars, ensuring smooth scheduling of appointments and meetings by
90%.
Demonstrated 95% attention to detail in document storage for accuracy and transparency.
Sales Representative
E&M Enterprise Ebonyi
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Feb 2019- March 2021
Executed end-to-end sales activities, demonstrating proficiency from lead generation to successful
closure.
Achieved a 95% deal closure rate by employing strong negotiation skills and persuasive techniques
to overcome objections.
Mentored about 10 junior sales representatives, leveraging extensive product knowledge and
effective communication skills.
EDUCATION
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Bachelor of Science (B.Sc.) Applied Microbiology, Ebonyi State University | 2022
Digital Witch IT Support Community | 2022
CERTIFICATES
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Technical support fundamentals (Google) | April 2023
The bits and bytes of computer networking (Google) | June 2023
