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Frankfurt am Main, Germany
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Ankit Jha
SCRUM MASTER
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Frankfurt am Main, Germany
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Profile
Details
Experienced Professional with over 11 years of experience in the IT & Service industry.
Frankfurt am Main
Excellent reputation for resolving problems using scrum values, leadership skills to
drive overall operational improvements. An Energetic and resourceful professional
Germany-
proficient.
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Employment History
Scrum Master-Open Consultant, EY, Frankfurt am Main
January 2020 — Present
• Working as Freelance Scrum Master on one of the Tax Project with E&Y.
• Assisting internal project where the application is used by E&Y tax filing team to
file tax for the employees of their Customers.
• Currently working with the Development Team and Product Owner with any
impediments using Scrum Methods and Artifact.
• Managing front-end team to get the user data at regular intervals.
• Working on TFS Tool to log bugs and create user stories for the project.
Center Operations, Veetec Motor Group, London,United Kingdom
April 2018 — June 2019
• Experienced in Enterprise resource planning Software also termed as ERP.
• Experienced in working with clients to map out their existing Business Processes
and providing system-based solutions that increase efficiency and reduce
operating costs.
• Trained team members with scrum artifacts so they can communicate on a
business level.
• Assisted the internal IT team for their daily software support.
• Involved with Internal IT team for new data migration from client server to
company server .
Nationality
Indian
Links
www.linkedin.com/in/ankitjha1
Skills
Agile Project Management
Project Management
Team Foundation Server
JIRA
Cross-functional Team
Leadership
Risk Analysis
Adaptability
Time Management
Escalation Manager/Scrum Master, Tata Consultancy Services, Pune,India
Proficient in Microsoft
July 2014 — January 2018
Word, PowerPoint, Excel
• Well versed in collaborating with developers, testers, and others within the team
as required as part of story kick-offs, mid-story demos, handover, and desk
demos.
• Strong experience in Conducting User Interviews and preparing functional
documents like Use Cases, Software Requirements Specifications (SRS) in
multiple software projects.
Languages
English
German
• Arranged daily sprint meetings to overcome any challenges in completing the
project and meeting the deadlines.
• Handled application migration to client project and rolled it to other
departments post successful implementation.
• Worked as an Escalation Manager with a team of 17 people to handle Business
Level Complaints.
• Worked on Jira tool to logs user stories, bug for the project.
• Used tools like Citrix Server,Pega/Cem,EM Dashboard
Hobbies
Scuba Diving, Motorcycle
Trips, Solo Travelling.
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Frankfurt am Main, Germany
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2nd line Escalation Manager, IBM, Pune,India
September 2011 — July 2014
• Managed CRM database, including troubleshooting, maintenance, updates and
report generation.
• Conducted one-on-one tutoring sessions for new employees and used a variety
of assessment tools and strategies to improve instruction methods.
• Used IBM Rational Functional Tester to testing internal project applications.
• Brought forth a strong understanding of research methods and data analysis.
Technical Support Analyst, Ventura LTD, Pune,India
January 2011 — September 2011
• Provided Support for OS installation over the phone, fixed corrupted Software
on PC and laptops with remote diagnose.
• Understanding the query and provided a one-stop solution on how to fix the
respective technical problem.And allocating the customers query to correct
queue and provide resolution.
• Evaluated and responded to incoming sales leads and requests for technical
support assistance.
• Developed work-flow charts and diagrams to ensure production team
compliance with client deadlines.
Education
Bachelor of Science, Babasaheb Bhimrao Ambedkar University, India
June 2013 — July 2016
Courses
Certified Scrum Master, Scrum Alliance
Scrum Foundation Professional Certificate (SFPC), Certiprof
CERTIFIED ASSOCIATE IN SCRUM FUNDAMENTALS (CASF), SkillFront
Project Management Essential Certified, Management & Strategy Institute
Diploma in Project Management, Alison
Responding Effectively to Risk , Project Management Institute
Initiating and Planning Projects, UC Irvine
Visa Status
A Valid Blue Card Holder