Ankit Jha

- Frankfurt am Main, Germany - Ankit Jha SCRUM MASTER - Frankfurt am Main, Germany - Profile Details Experienced Professional with over 11 years of experience in the IT & Service industry. Frankfurt am Main Excellent reputation for resolving problems using scrum values, leadership skills to drive overall operational improvements. An Energetic and resourceful professional Germany- proficient. - Employment History Scrum Master-Open Consultant, EY, Frankfurt am Main January 2020 — Present • Working as Freelance Scrum Master on one of the Tax Project with E&Y. • Assisting internal project where the application is used by E&Y tax filing team to file tax for the employees of their Customers. • Currently working with the Development Team and Product Owner with any impediments using Scrum Methods and Artifact. • Managing front-end team to get the user data at regular intervals. • Working on TFS Tool to log bugs and create user stories for the project. Center Operations, Veetec Motor Group, London,United Kingdom April 2018 — June 2019 • Experienced in Enterprise resource planning Software also termed as ERP. • Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs. • Trained team members with scrum artifacts so they can communicate on a business level. • Assisted the internal IT team for their daily software support. • Involved with Internal IT team for new data migration from client server to company server . Nationality Indian Links www.linkedin.com/in/ankitjha1 Skills Agile Project Management Project Management Team Foundation Server JIRA Cross-functional Team Leadership Risk Analysis Adaptability Time Management Escalation Manager/Scrum Master, Tata Consultancy Services, Pune,India Proficient in Microsoft July 2014 — January 2018 Word, PowerPoint, Excel • Well versed in collaborating with developers, testers, and others within the team as required as part of story kick-offs, mid-story demos, handover, and desk demos. • Strong experience in Conducting User Interviews and preparing functional documents like Use Cases, Software Requirements Specifications (SRS) in multiple software projects. Languages English German • Arranged daily sprint meetings to overcome any challenges in completing the project and meeting the deadlines. • Handled application migration to client project and rolled it to other departments post successful implementation. • Worked as an Escalation Manager with a team of 17 people to handle Business Level Complaints. • Worked on Jira tool to logs user stories, bug for the project. • Used tools like Citrix Server,Pega/Cem,EM Dashboard Hobbies Scuba Diving, Motorcycle Trips, Solo Travelling. - Frankfurt am Main, Germany - 2nd line Escalation Manager, IBM, Pune,India September 2011 — July 2014 • Managed CRM database, including troubleshooting, maintenance, updates and report generation. • Conducted one-on-one tutoring sessions for new employees and used a variety of assessment tools and strategies to improve instruction methods. • Used IBM Rational Functional Tester to testing internal project applications. • Brought forth a strong understanding of research methods and data analysis. Technical Support Analyst, Ventura LTD, Pune,India January 2011 — September 2011 • Provided Support for OS installation over the phone, fixed corrupted Software on PC and laptops with remote diagnose. • Understanding the query and provided a one-stop solution on how to fix the respective technical problem.And allocating the customers query to correct queue and provide resolution. • Evaluated and responded to incoming sales leads and requests for technical support assistance. • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Education Bachelor of Science, Babasaheb Bhimrao Ambedkar University, India June 2013 — July 2016 Courses Certified Scrum Master, Scrum Alliance Scrum Foundation Professional Certificate (SFPC), Certiprof CERTIFIED ASSOCIATE IN SCRUM FUNDAMENTALS (CASF), SkillFront Project Management Essential Certified, Management & Strategy Institute Diploma in Project Management, Alison Responding Effectively to Risk , Project Management Institute Initiating and Planning Projects, UC Irvine Visa Status A Valid Blue Card Holder