Anjali Batra

 Anjali Batra Professional Summary I am seeking a challenging opportunity to leverage my strong organizational skills, educational background, and collaborative abilities to foster both personal and professional growth. I am highly self-motivated and excel in both independent and team-based environments. Work History V2X,inc - CRM Business Operations Analyst 09/2022 - 12/2024 Manage and optimize Microsoft Dynamics CRM to align with business objectives, including configuring workflows, automations, and data fields to improve process efficiency and ensure data accuracy Troubleshoot CRM issues and collaborate with IT or external vendors for technical support Analyze CRM data to derive insights into customer behavior, sales performance, and service effectiveness Design and implement Power BI dashboards and reports for tracking KPIs and business metrics Develop and maintain automated data refresh schedules using Power BI Service to ensure real-time reporting Collaborate with cross-functional teams (sales, marketing, customer service) to optimize CRM usage V2X,inc - Service Desk technician 06/2022 - 08/2023 Serve as the initial point of contact for IT support requests via phone, email, chat, or ticketing systems Log and track incidents and service requests, ensuring accurate and detailed documentation Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts Provide step-by-step instructions or remote assistance to users Escalate complex or unresolved issues to Level 2 or specialized teams while maintaining ownership until resolution Provide detailed handovers to ensure continuity of troubleshooting Support end-users with standard desktop applications like Microsoft Office, email clients, and proprietary systems Assist with password resets, account unlocks, and basic configuration tasks Follow established procedures for incident classification, prioritization, and resolution Ensure compliance with service-level agreements (SLAs) and timely updates to users Document common issues and resolutions to enhance the internal knowledge base Suggest improvements to processes and documentation based on recurring incidents Maintain a professional and empathetic approach to user interactions Ensure customer satisfaction by providing prompt and effective solutions Monitor systems and services for alerts or issues and report them to the relevant teams Generate and provide reports on recurring problems or support metrics when requested Stay updated on organizational policies, IT procedures, and new technologies Participate in training sessions and certifications to improve technical skills Universal Institute of Engineering & Technology - Assistant Professor & HOD (CSE & BCA) Mohali 07/2011 - 04/2013 Led the CSE & BCA departments, coordinating faculty and academic activities Designed and taught courses, supervised lab sessions, and mentored students Participated in administrative tasks such as course planning, test scheduling, and syllabus development Doon Institute of Engineering & Technology - Assistant Professor 08/2009 - 04/2011 Taught computer science courses and provided academic guidance to students Engaged in curriculum development and faculty support GGS College of Modern Technology - Assistant Professor 07/2008 - 08/2009 Delivered lectures in computer science and assisted in academic administration Life Business Projects Pvt. Ltd. - ERP Consultant 06/2007 - 01/2008 Provided consulting services for ERP system implementations and optimizations   Spouse Mr. Honey Batra Personal Information Date of Birth: 06/17/85 Gender: Female Nationality: Indian Marital Status: Married Publications Hash Based Data Text Extraction from Speech Signal Algorithm, National Conference on 'Futuristic Trends in Computing by 2020', Indo Global College of Engineering, Mohali, 11/07/12 Hash Based Data Text Fusion in Speech Signal Algorithm, National Conference on I-Society 2012, Guru Kashi University, Bathinda, 07/20/12 Disclaimer I assure you that if given the opportunity, I will diligently fulfill my responsibilities and contribute positively to the organization. Roles And Responsibilities Coordinated AICTE activities and managed PTU site., Oversaw the college's printing cell during exams., Scheduled faculty timetables and supported syllabus development., Organized tests, practical labs, and terminal exams., Coordinated various academic and extracurricular activities to encourage student interaction., Conducted presentations and extra classes to support struggling students., Fostered active parent engagement and assisted in the admissions process., Member of the Anti-Ragging and Admission Committees., Executive member for organizing the National Seminar on HR Issues in Emerging India at Punjab University, 2011., Organized and supported numerous cultural and academic events at the college level. - - Gurugram, India 12004 Gurugram, India 12004 Skills CRM software proficiency Lead generation techniques Cross-selling tactics Campaign management Microsoft Excel Microsoft CRM Client onboarding MS office Business analysis and reporting Team collaboration Verbal and written communication Python (beginner's ) SQL (beginner's)   Education KSOU M.Tech : Information Technology GPA: 85% Doon Institute of Engineering & Technology Karnal B.Tech : Information Technology Affiliated to Kurukshetra University GPA: 69% Pratap Public School Karnal Higher Secondary (10+2) : CBSE GPA: 65% SD Adarsh Public School Karnal Matriculation (10th) : CBSE GPA: 79% .