Anjali Batra

I am Anjali Batra, a highly motivated and results-driven professional with over 8 years of versatile experience across CRM business operations, IT support, ERP consulting, and academic leadership. With a strong academic background, including an M.Tech in Information Technology, I have consistently demonstrated the ability to adapt to various roles, contribute meaningfully to organizational goals, and lead cross-functional initiatives.

In my most recent role as a CRM Business Operations Analyst at V2X Inc., I have played a key role in optimizing Microsoft Dynamics CRM to align with business needs. I have designed and configured workflows, automated processes, and ensured data accuracy to improve operational efficiency. My strong analytical skills have allowed me to draw meaningful insights from CRM data, which I present through dynamic Power BI dashboards and real-time reports using Power BI Service. I work closely with cross-functional teams to maximize CRM utilization and improve overall performance.

I also served as a Service Desk Technician at V2X Inc., where I provided first-line IT support, diagnosed hardware and software issues, and ensured compliance with SLAs. I consistently delivered effective solutions with empathy and professionalism, earning positive user feedback and contributing to a knowledge-sharing culture.

Before transitioning into IT and operations, I worked in academia as an Assistant Professor and Head of Department (CSE & BCA) at reputable institutions, including Universal Institute of Engineering & Technology and Doon Institute of Engineering & Technology. In these roles, I led departments, taught computer science courses, managed faculty schedules, conducted assessments, and organized both academic and extracurricular events. I was actively involved in curriculum planning, student mentoring, and institutional development, and contributed to national conferences through research publications.

Additionally, I gained early experience as an ERP Consultant at Life Business Projects Pvt. Ltd., where I supported ERP implementations and system optimizations for various clients.

My strengths lie in effective communication, team collaboration, process improvement, and a deep understanding of technology systems and data analysis. I am self-motivated, organized, and thrive in both independent and team-oriented environments. I believe in continuous learning and growth and am committed to contributing positively to any organization I join.