Anil V

­­Anil.V Mobile: - Email:- __________________________________________________________________ Professional Summary Accomplished Senior IT professional with 8+ years’ experience in Project Management Service Desk Analyst, System Administration, IT Operations, Technical Support and ITSM Core Qualifications Ensure compliance in operating procedures and policies and provide support to IT department objectives. Organized project documentation on SharePoint portal and shared drive Meet customer requirements with configuration, reports, templates, training and materials Implemented information improvements that significantly improved data quality and stakeholder satisfaction Conduct and facilitate weekly project team status and updates meetings, project meetings when required Supported Project Manager in planning and executing projects to plan and capture the allocation of resources to task Extensive knowledge of Microsoft Office, MS-Excel , Microsoft Enterprise, Remote Access and Anti-Virus Administrated team site on SharePoint including arranging folder structure and permissions to ensure users followed the team site policy as set forth by the program manage Excels at hardware and software troubleshooting Experienced with Service Desk tools Excellent supervisory and monitoring skills Working on Incident Handling and Reporting Request Fulfillments Certified in Ethical hacking and Counter Measures (IT Security ) Active Member in Fixya and other Technical Support Websites Certifications: Certification Skill CEH V8 Ethical Hacking and Counter Measures (2014) MCP Windows Server Administration Technical Skills:  Technical/User Support  Project Management  Hardware/Software troubleshooting/Repair  1st,2nd and 3rd line support.  Help Desk and Support Team Environments  Patient and understanding  Training & Instruction  Asset Management  Writing SOPs  Working to SLA’s Operating Systems  Windows 95/98/NT/2000/XP  Windows NT/2000/2003/2008 Server  Active Directory  LAN/WAN Administration Software Packages  MSOffice 97/2003/2007/2010  Outlook & Lotus Notes  Office 365 Hardware HP, Dell, IBM, Compaq, , Toshiba Desktops Servers and Laptops Printers Thin Client Systems I. Employment Summary TechMahindra Sr.Service Desk coordinator /PMO April ’12 to Till Date 1) Client – Denmark Providing service desk Analyst support Preparing SOPs Whenever Required Record incident reports of significant and recurring problems in order to track the corrective action process Procurement, setup & configuration, and disposal of equipment for employees in the project as needed Creating Reports  for Performance Metrics Using  MS-Excel Ad Hoc Reports Producing statistics and management reports Generating Daily, weekly,Montly status Report Co-coordinating with Onsite HR for Operational activities Generating Dashboards Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc. Assisting Analysts in providing first line support when workloads are high, or where additional experience is required 2) Client – USA Roles and Responsibilities Working as SPOC in the Current Project Working on Incident and Request Fulfillment as Requested from Client Working on Client provided tools Installing Client Provided software to users across the project Writing SOPs whenever required Provisioning Access to Users Space Monitoring for Email Boxes Monitoring Prod and Dev. Servers Monitoring Server logs All infrastructure/server support Maintain weekly reports for job completed and pending tickets Error reporting IT Support to Internal Team Additional Roles and Responsibilities Conducting Internal Spot audits in ODC Backup Crisis Management Leader for Bangalore Offshore Development Center Member of emergency rescue team 3) TSG Web Support Client Installation of IIS 6.0 and 7.5 Build Activities on windows 2003,2008 servers Working with our ticketing system for support requests. Perform monitoring of logs and answering queries thru email.  Cygwin setup and support to client Determination cause of service interruptions including hardware failure for network PC desktop, printer and other peripheral. Taking ownership of technical issues, and working with our team to resolve more advanced issues when necessary Troubleshoot and resolve client issues in backend systems Documenting troubleshooting and problem resolution steps Assisting in updating our support knowledgebase portal. Assisting customers to resolve their issue through phone and remotely Monitor, document and report system and performance issues Maintain weekly reports for job completed and pending tickets Revevol Support Engineer (Google Apps) Dec’11-March’12 Revevol has a self-service request portal with an interface for application administrators and end-users include these tasks: Request Management for Identity & Access Management Creating Sub organization and creating User, Add Users & moving Users Activating users and suspending users, creating and modifying groups View current application access Modify or delete access for themselves or on behalf of Users. Worked on provisioning and de-Provisioning of various types of resources for Internal and Contract users, also for vendors. Migrating Existing outlook Data to Google apps using Google Apps Migration from Microsoft Exchange(GAMME) and GASMO Tools Troubleshooting Issues related to Docs, Google Apps & Calendar issues Remote Deployment of Google Apps for Europe Biggest Stainless Steel Manufacturer Supporting Europe Clients in solving their issues regarding Google Apps Setting up Google Apps business editions and pilot setup Updating mx records and Text records for domain verifications Good Knowledge on Google Apps Dashboard Resolving tickets using Zen help Desk and BMC Remedy Software Working on 24/7 Rotational Shifts to support client Needs Worked on Positini Services Applying device policy Trained in Google Apps from Asia 1st Google Apps Certified Engineer ProSoft Technology Group System Administrator / Support Analyst May’07-Oct’10 ProSoft Group is a Chicago based IT company. It is into US staffing and Software solutions.. Roles and Responsibilities Co-coordinated With our Data center team in US Asset Management Supporting Servers, Laptops and Desktops Handling incoming calls where ever needed Configuring Sonic Wall to perform restrictions of unwanted sites, junk Emails User management on Windows 2003 Server using active directory and creating users and assigning mailboxes Creating New Mailbox using Exchange Management Console Identity and Access Management Issuing Access Cards to New Employees Worked on Asterix Server Configuring and Troubleshooting Polycom Phones Configuring Lotus Client Resolving issues in timely manner Support users on various applications and third party applications Support remote users on various applications through Ebvld and Team Viewer Software support including Microsoft Office, Windows 2000 and XP General Networking support, TCP/IP issues, etc. Application support for MS Office 2000 & 2003/2007 Handling incoming calls for severe issues and Remote Desktop support for US customers Configuring and installation of software’s and drivers for Dell, Acer, Sony Viao Laptops, Sonic Wall Security Systems Handling day to day troubleshooting pertaining to Laptops, desktops, Printers and Scanner and Xerox Network infrastructure support Mapping drives, installing network and local printers Reconfiguring desktop or laptop to network, troubleshooting loss of connectivity Outlook 2003/2007 configuration and troubleshooting issues Mailing IT Policies to Internal staff Configuring Linksys Routers for Wireless Connectivity Price Negotiation with the vendors for peripheral purchase Maintaining the inventory of s/w and h/w Preparing of monthly MIS Sourcing Candidates for System admin/Network Positions across US Screening US Consultants over phone to analyze their skills before sending them for client interview SNR SOFTECH, Hyderabad System Administrator Dec 05-Apr 07 Installed and manage network resources including network printing, scanning. Handled documentation of all IT and communications assets and other assets as needed. Interacted with Internet and telecommunications providers. Handle service and equipment issues as they occur. Provide HP printer support and installation. Provide application support for Windows XP and MS Office Suite XP/2003. Installed, troubleshoot, and configure PC hardware and software Education Details B.Com from Dravida University S.S.C from School of Secondary Education, Andhra Pradesh GNIIT from NIIT Personal Details Name: Anil V Passport : B238092 / For Renewal Present Location: Andhra Pradesh References : Upon Request