Ani Souza
I speak Portuguese (mother tongue),
Spanish
and English.
Puesto
Ocupado/Buscado
Have started my carrier with Events Planning, and after 15 years in the field,
decided to work from home and build up a new carrier as Customer Service
Representative.
I have been attending customers over the phone, e-mails, chatbot, and
customer services softwares as Zendesk for the past 4 years .
I Absolutely love it, and
can’t wait to
PROFESSIONAL
EXPERIENCE
REFERENCES
(Florianópolis Brasil)
Gal Joly
Bull Núcleo de Produção
| director
Cell -
hear how can I help your company to
achieve even more success through the Customer Service channel, building
loyal customers that will always come back to purchase from your brand.
1999 - 2016
FREELANCER
Events Planner
(Florianópolis Brasil)
• Corporate Meetings, Product Launches,
Sports and Music Festivals, Business
Conferences, Team Building and
Themed Events - From the moment of
its inception to its completion.
Lu Fistarol
Operations Director-
2016 – 2020
(Remote)
RBS TV & BULL NUCLEO DE PRODUCAO
Customer Service for Events
•
•
•
•
•
Customer Service Representative, giving
support before, during and after event
tickets purchases.
Energetic, highly experienced in delivering
support services and resolving customer
complaints.
Smoothly uncover and solve challenges
while promoting company and maintaining
loyal, satisfied customers
Active listener and analytical problemsolving skills. Able to enhance customer
experiences by employing service-oriented
behaviors, understanding customer desires
and proving customized solutions to build
loyalty
Resolving account and service concerns for
customers
