ANGIE MARINAY
V I R T U A L
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A S S I S T A N T
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Cebu, Philippines
PROFILE SUMMARY
A business partner with a combined 6 years of experience helping business owners grow their businesses
behind the scenes. I work with start-ups, medium, and large businesses to ensure the team's effectivity and
efficiency and for business owners to achieve the work-life balance that they deserve.
I can help you achieve growth and continuous improvement in your business by providing exceptional service,
building loyal relationships, solving problems, improving existing processes, and increasing sales through highconverting copies and content.
SKILLS
EXPERIENCE
Customer Service | Success
Administrative Tasks
Copywriting
Social Media Management
Content Creation
Website Maintenance
Store Management
Digital Project Management
PROJECT MANAGER | VIRTUAL ASSISTANT
Xanitys | Indiana, USA
Jan 2020 - Present
Manages Etsy and Shopify stores while performing customer
service and project management duties.
Acquired approximately 230+ positive reviews and counting
(with no negative reviews) within a year for a website design
business.
Team Management
Boosts sales by providing proactive and engaging customer
Content Review and Moderation
service, producing high-quality websites and graphics, and
securing fast turnaround time.
Oversee various projects, monitor their development and
TOOLS| PLATFORMS
Microsoft Office
Google Suite/Workspace
Canva
Calendly
17Hats
fulfillment, and make sure they live up to customer
expectations.
Delegates tasks to team members based on skill and expertise
and ensure tasks are given proper attention.
Performs quality assurance on finished outputs and requested
revisions as needed.
Creates FAQs, canned responses, social media captions,
Clickup, Monday.com
product descriptions, workflows, and SOPs.
Shopify
Integrates different apps to fully customize the website.
Wix
Communicates with the owner to discuss pain points as well
Etsy
as areas of success and improvement in terms of existing
Slack, Zoom, Google Meet
processes and team management.
EDUCATION
VIRTUAL ASSISTANT
ADHD Solutions | Ontario, Canada
Sep 2022 - Present
BACHELOR OF
SECONDARY EDUCATION
Manages and organizes email inboxes by applying filters,
Major in English
University of the Visayas - Main
2013 - 2020
Checks multiple calendars and see if appointments need to be
creating rules, and drafting emails and auto-responders.
booked, updated, or canceled.
Develops coaching materials like client welcome packet,
SIX SIGMA GREENBELT AND
CONTINUOUS IMPROVEMENT
onboarding package, etc.
Kaizen International
email templates.
2017
Writes different content such as FAQs, About Us page, and
Maintains different trackers for client database and project
progress and status.
Generated contracts, invoices, and receipts for clients.
Performs web research to acquire the needed information.
CONTENT REVIEWER
Wipro Limited
Cebu, Philippines
Flagged abusive, violent, or other inappropriate content and
ensure a safe experience for its users and communities.
Acted as the team's POC in the absence of the Supervisor.
SUBJECT MATTER EXPERT
Qualfon Cebu | 2015 - 2017
Acted as team lead to oversee the team's behavior,
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performance, and statistics when the Supervisors are not
around.
Involved in PIP (Performance Improvement Plan) projects
where I aided employees with performance deficiencies
improve their scores by hitting KPIs.
Assisted a new team based in the United States and shared
best practices on sales and customer service.
Performed deep-dive analyses to improve existing processes
by identifying existing problems and implementing solutions
to eradicate them.
Facilitated side-by-side coaching.
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A S S I S T A N T
V I R T U A L
ANGIE MARINAY
2018 - 2020
Generated hourly and EOD reports through Microsoft Excel.
CUSTOMER SERVICE SPECIALIST
Qualfon Cebu | 2015 - 2015
Awarded as brand ambassador for exceeding metrics and KPIs
for customer service, sales, conversion, and handling time.
Provided excellent customer service to multiple clients at the
same time without compromising efficiency and quality.
