Angie Marinay

Are you just starting out, looking to expand, or just simply needing someone to become more organized and efficient? Well then, I'm the one you're looking for!

With a strong entrepreneurial mindset, I will treat your business like it's mine. Let me help you increase your brand's positive reviews, grow your sales, and increase the number of people recommending your products and services. I can also help you with overseeing different initiatives in your business, monitoring their progress and completion, and ensuring that they meet standards and client expectations.

Customer Service

⚫Generated 260+ positive reviews (with no negative reviews) within a year which boosted my client's business in terms of sales and referrals.

⚫Coached a team in the US and helped them improve their skills in customer service and sales through effective customer success and sales strategies.

⚫Became the account ambassadress for earning the most sales and positive reviews.

⚫Completed Six Sigma Greenbelt Certification where I learned how maintaining quality and positive customer experience are essential in keeping a business stable and growing.

Personal and Administrative Tasks

⚫ Carried out administrative tasks such as email handling, scheduling, data entry, website maintenance, issuing quotes/contracts/invoices/receipts, etc. so you can utilize your time making more sales or connecting with more people

⚫ Created FAQs, coaching materials, email templates, scripts, canned responses, workflows, and SOPs.

Social Media Management

⚫ Set up social media accounts from scratch.

⚫ Created high-converting content through eye-catching visuals and captions.

⚫ Managed social media accounts from content blocking, publishing, and engagement.

Project Management and Leadership

⚫Oversaw various business initiatives or projects, monitored their development and fulfillment, and made sure they lived up to customer expectations.

⚫Delegated tasks to team members based on skill and expertise, and made sure tasks are being worked on in a timely manner and given proper attention.

⚫Managed both small and big teams where I coached, trained, shared best practices, and discussed strengths and areas for improvement.

⚫Involved in PIP (Performace Improvement Plan) projects where I helped employees with performance deficiencies improve their scores.

⚫Performed deep-dive analyses to improve existing processes by identifying existing problems and implementing solutions to eradicate them.

I am with you in taking your business to greater heights. Let's connect!