ANGELYNNE GRACE VARGAS VINLUAN
19V Martinez Street Engineer’s Hill
Baguio City
Philippines
Mobile : -
E-mail:-LinkedIn : https://www.linkedin.com/in/angelynne-vinluan-b7a56739/
PROFESSIONAL SUMMARY
Technical Support IT Operations with more than 4 years of experience in Helpdesk and IT Support. Highly adept in systems analysis diagnosis and troubleshooting. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.
CORE QUALIFICATIONS
Help Desk
Analytical and diagnostic skills
Customer service-oriented
EMPLOYMENT HISTORY
Convergys (now Concentrix)
Technical Support IT Operations
Convergys Baguio, Ayala Technohub
Loakan Rd, Camp John Hay Baguio City, 2600
November 03, 2014 - Present
Serves as the first point of contact for customers seeking technical assistance over phone or email
Handle transactions/inquiries from Client who require IT support via Lync Chats/Emails & Ticket request
Talking to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Help out on and/or perform desktop Support type of work when needed
Active role on access cleanup for resigned/inactive employees
Setting up new users’ accounts and profile and dealing with password issues.
Installing and configuring computer hardware operating systems and applications
Supporting the roll-out of new applications
Provide detailed technical support both on-site and remotely for various applications, (MacOS and Windows)
Convergys (now Concentrix)
Entry Control Officer(Receptionist)
Technohub Ordonio Drive, Camp John Hay Baguio City
April 10, 2014 – October 21, 2014
Entertains and assist to external & internal clients, visitors & employees to their inquiries & request.
Handles and re-direct phone calls; Familiarizes the Emergency Management
Technically oriented of the CCTV, FDAS & Badging System
Responsible in issuance and deactivation of Badge access, including badge printing and inventory, ensuring that Access Control Program is a secured system and a monthly journal report calibration continuously reviewed.
Undertake regular audit for standard Log sheets being used, ensuring the documents is complete and properly filled.
Responsible for EIS System that includes intersite, outgoing & incoming mails, ensuring mails delivered promptly.
Ensures that monthly report- FM Checklist has promptly conveyed
Handles the Facilities Service Request System, ensuring the request is properly coordinated and accomplished in a given time and the tally of request has been undertaken.
Keep and maintain accurate records of Room & Locker Reservations, initiate proper procedure in bolt cutting of locker padlocks and securing items for safe keeping.
Prepare typhoon checklist, ensuring the site is well prepared for any untoward calamities
Facilitate a culture of open and honest two-way communication
Maintain an environment that supports the spirit of teamwork, where suppliers/long term contractors are committed, loyal and take pride in working for the company.
E-CybertronPhils.Inc
IT Administrator/Technical Support Specialist
2nd Floor MJMT Bldg #5 Avenida Rizal East Street
Poblacion Lingayen, Pangasinan
October 02 2012 – March 2013
Conduct network troubleshooting to segregate and identify general network problems.
Manage, maintain and update onsite and customer site copiers, printers and fax machines.
Maintain all local software and hardware licensing to ensure conformance.
Support in workflow evaluation and improvement.
Install software, maintain and introduce training as needed.
Maintain and secure passwords, file system security and data integrity for desktop environment.
Manage entire purchase of inventory related to hardware, software and other IT supplies.
Dega Photo Editing
Photo Editor cum Admin Assistant
Bagio City, Philippines
Jul 2007 – Dec 2009
responsible for downloading raw pictures
performed administrative duties and database updating
responsible for uploading finish albums
retouch and layout raw picture
provides secretarial and administrative support in the company to maintain records and have an efficient and effective operational environment.
EDUCATION & TRAINING
Saint Louis University
Baguio City-
BSc-Information Technology
Saint Columban’s College (secondary education)
Lingayen, Pangasinan, Philippines,-
Birmingham Institute Education Training & Technology (BIETTEC)
Birmingham, United Kingdom-
Diploma in Business Management
The GSIS BAGUIO CITY FIELD OFFICE
On the Job Training, 180hours of training
1st REGIONAL YOUTH IT CONGRESS 2005
February 11-13, 2005
University of Baguio Gym, Baguio City
Granary Barista Academy and Assessment Center
Baguio City – November 25, 2013
Food and Beverage Services Training Certificate
Technical Education and Skills Development Authority (TESDA)
Housekeeping National Certificate II (NCII) – October 16, 2013
Lingayen, Pangasinan
Food and Beverage Services National Certificate II (NCII) – January 11, 2014
BCSAT Baguio City
personal strengths
hard working and willing to learn
excellent time keeping and attendance
happy to work as part of a team or as an individual
able to communicate at all levels
excellent computer skills
